Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Megha Khatri

Delhi

Summary

Enthusiastic and customer-focused professional with 1.5 years of experience working with Zara (Inditex) through Energizer as a Senior Customer Executive. Adept at delivering high-quality customer service in fast-paced retail environments. Proven ability to manage customer queries, resolve complaints efficiently, and maintain Zara's global standards for customer satisfaction, and in-store experience. Skilled in team collaboration, store operations, and inventory coordination. Passionate about fashion, customer interaction, and contributing to a dynamic retail team.

Overview

1
1
year of professional experience

Work History

Senior Executive

Energizer
Delhi
02.2024 - Current
  • Reviewed and approved complex claim settlements, making sure they were within policy guidelines.
  • Intern trainee.
  • Quality assurance.

Education

Bachelor of Arts - Geography & History

Sahid Bhagat Singh
Delhi
07-2023

Skills

  • Claim settlement
  • Quality assurance
  • Customer relationship management
  • Risk assessment
  • Team leadership
  • Effective communication
  • Cross-functional team coordination
  • Office management
  • Revenue generation
  • Performance improvement
  • Teamwork and collaboration
  • Project management

Languages

English
Proficient (C2)
C2
Hindi
Native
Native

Timeline

Senior Executive

Energizer
02.2024 - Current

Bachelor of Arts - Geography & History

Sahid Bhagat Singh
Megha Khatri