Megha Kuri
Bangalore
Summary
Manage all the digital campaigns from ideation to optimization and analyze their performance. Over 5 years of experience in diverse domains such as Digital Marketing, Customer handling on social media platforms [Instagram, Twitter, etc.]. Well-experienced with SEO, SEM, and Keyword research. Technical query handling for iOS. Hands-on experience with Google ads, Google Analytics along with Power BI for visualization. Creative problem-solving skills, extremely detail-oriented, Excellent organization skills, Enthusiastic team player.
Overview
5
5
years of professional experience
Work History
Sr.SME (Social Media Marketing)
Subject Matter Expert, HP INC
Bangalore
01.2021 - Current
- Handling critical issues posted by customers on social platforms like Facebook, Twitter, and Instagram
- Coordinating with the relevant teams to get the issue resolved
- Designing Ads, Facebook, LinkedIn, Instagram
- Used coordination and planning skills to achieve results according to schedule.
- Worked with customers to understand needs and provide excellent service.
- Proved successful working within tight deadlines and a fast-paced atmosphere.
- Used Microsoft Word and other software tools to create documents and other communications.
- Created content strategies for digital media.
- Managed schedules, accepted time off requests and found coverage for short shifts.
Associate Account Specialist
AMAZON
Bangalore
05.2019 - 01.2021
- Help the advertisers to bid the right amount on the right keyword relevant to their products and brands
- Creating Campaigns for advertisers based in US,and UK marketplaces and checking the account performances
- Providing optimized files for the existing campaigns present in the advertiser account
- Educating, helping, and encouraging the advertisers to use various Ad products (display ads video ads, and sponsored ads) to understand the performance of the account in terms of marketing.
- Collected and analyzed Web metrics such as visits, time on site, and page views per visit.
- Developed paid client ads for use on diverse social media platforms.
- Maximized strategic approaches by keeping close eye on performance and making appropriate adjustments.
- Collaborated with team members to achieve target results.
- Created customized marketing materials to increase product awareness.
Technical Advisor
Apple
Bangalore
06.2018 - 01.2019
- Providing technical troubleshooting advice for the IOS, iPad & iPad users over the call.
- Reviewed technical guidelines to verify compliance with information security standards and best practices.
Social Media Specialist
Flipkart PVT LTD
Bangalore
08.2017 - 06.2018
- Handling critical issues posted by the customers on Flipkart's social platforms & coordinating with the relevant teams to get the issue resolved. Maintaining customer SLAs.
- Engaged relevant influencers to build brand awareness.
- Increased customer engagement through social media.
- Provided primary customer support to internal and external customers.
- Offered internal and external customers first-rate customer service to maximize satisfaction and business success.
- Increased efficiency and team productivity by promoting operational best practices.
Education
BACHELOR OF ENGINEERING - COMPUTER SCIENCE
VISHVESVARAYA
TECHNOLOGY UNIVERSITY
2017
Skills
- SQL
- Power BI
- Google Ads
- A/B Testing
- PPT,WORD&EXCEL(Power Pivot…
- Keyword Research & Optimization
- Social Media Marketing
- ROI and CTR management
Resin art, Cooking and Traveling
- I have recently developed an interest towards creating Resin art to preserve the sweet memories.
- I also have interest in crafts and knitting, I have a knit a small cap for my friend.
- I enjoy cooking and it's getaway from stress.
Languages
English
Advanced (C1)
Kannada
Bilingual or Proficient (C2)
Hindi
Bilingual or Proficient (C2)
Timeline
Sr.SME (Social Media Marketing)
Subject Matter Expert, HP INC
01.2021 - Current
Associate Account Specialist
AMAZON
05.2019 - 01.2021
Technical Advisor
Apple
06.2018 - 01.2019
Social Media Specialist
Flipkart PVT LTD
08.2017 - 06.2018
BACHELOR OF ENGINEERING - COMPUTER SCIENCE
VISHVESVARAYA
TECHNOLOGY UNIVERSITY
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