Megha Mishra
Haryana
Summary
Detail-oriented professional skilled in insurance communication and customer relationship management. Experienced in analyzing claims denials, collaborating with teams to resolve discrepancies, and maintaining accurate documentation for auditing purposes.
Overview
11
11
years of professional experience
Work History
Senior Analyst
R1 RCM
Haryana
07.2018 - 01.2025
- Analyzed insurance denials to identify trends and root causes, enhancing claims processing accuracy.
- Developed appeals for denied claims, adhering to company protocols to improve approval rates.
- Collaborated with billing team to resolve discrepancies in accounts.
- Communicated with insurance representatives to clarify claim issues.
- Maintained documentation of denial cases for auditing purposes.
- Collaborated with other departments to expedite processing of denials, ensuring compliance and timely resolution.
Customer Service Representative
magus
Noida
08.2013 - 01.2017
- Resolved customer complaints through effective communication and problem-solving, enhancing customer satisfaction.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Assisted customers with product inquiries and service requests, ensuring timely and accurate responses.
- Answered customer inquiries and provided accurate information regarding products and services, fostering informed purchasing decisions.
- Processed orders and managed returns using company software systems.
- Maintained accurate records of customer interactions for future reference.
- Collaborated with team members to enhance customer service strategies.
Education
Bachelor of Arts -
Daulat Ram College
Delhi06-2013
Skills
- Claims analysis
- Data analysis
- Data visualization
- Insurance communication
- Customer relationship management
- Problem resolution
- Time management
Additional Information
Hobbies And Interests
. Music Lover
. Love to spend Time with family
. enthusiast traveler
Timeline
Senior Analyst
R1 RCM
07.2018 - 01.2025
Customer Service Representative
magus
08.2013 - 01.2017
Bachelor of Arts -
Daulat Ram College