Listening to Music
Seasoned Operations Manager and talented leader with 10+ years in people and stakeholder management: Building & managing large high performing teams. Ability to support & sustain a positive work environment that fosters team performance & building effective partnership with all stakeholders.
Driving quality assurance and control, Customer experience improvement skills, Change Management, Conflict Resolution & Problem-Solving, top-notch training programs and Crisis Management and Resilience.
Hands on experience in process transition & go-live management identifying and leading improvement projects related to product & service, cost and delivering core contact centre KPI's.
Key Achievements:
Key Achievements:
1.Awarded with Service excellence award in 2020 for my exceptional performance
2.Apart from managing my team, due to increase in volumes of delayed refund cases, high D-sat and frequent guest complaints created EYrefundqueries team lead by me.
3.In 2 years of span received opportunity to oversee the site in absence of site manager for 3 months
4.Played a important role in smooth transition of employee from WFO to WFH during Covid period
5.Collaborated with HR to work on creative a positive environment with frequent R & R and engagement activities
Operations Management
Soft skill and language training.
Listening to Music
Watching movies
Hand crafts
Lean Six Sigma Foundation
Certified to facilitate Leadership Training
Soft skill and language training.