Megha Mondal
Kolkata
Summary
Results-oriented duty manager skilled at inventory management, training and team leadership. Reliable, dedicated and industrious team player ready to apply several years of experience to challenging new role with room for growth and advancement.Specializing in complaint resolution and guest satisfaction enhancement. Achieved NPS scores exceeding 80, significantly improving guest experiences and contributing to top Tripadvisor rankings. Recognized for excellence in front desk operations and VIP assistance, consistently delivering outstanding service and fostering positive guest relationships
Overview
5
5
years of professional experience
1
1
Certification
Work History
Acting Duty Manager
Taj Krishna
Hyderabad
11.2025 - Current
- Coordinated daily operations, ensuring efficient service delivery and maintaining high guest satisfaction levels throughout the hotel.
- Supervised team members, providing guidance and support to optimize performance and enhance operational effectiveness.
- Implemented staff training programs, resulting in improved service standards and increased employee engagement across departments.
- Managed guest inquiries and complaints, resolving issues swiftly to foster positive experiences and loyalty.
- Responded promptly to any emergency situations that arose during shifts.
- Provided training sessions for new staff members on company policies and procedures.
- Collaborated with upper management to improve productivity of operations.
Guest Relations Executive/Guest Service Executive
Taj Krishna
Hyderabad
09.2024 - Current
- Conducted training sessions for new employees on company policies and procedures.
- Managed reservations for large groups and extended stays efficiently.
- Demonstrated comprehensive knowledge of front desk operations, including cashiering and report generation.
- Provided leadership and mentoring to newly hired employees on various company programs.
Guest Relations Associate/Guest Service Associate
Taj Krishna
Hyderabad
05.2023 - 06.2024
- Promoted high customer satisfaction by resolving problems with knowledgeable, friendly service.
- Processed check-ins and check-outs for all guests efficiently.
- Maintaining an average NPS of 80+ in TrustYou, and contributing to reaching 1st on TripAdvisor.
- Tracked customer data and maintained accurate records for administrative efficiency.
- Delivered exceptional customer service to all guests during stays.
Trainee
Taj West End
Bengaluru
08.2021 - 11.2021
- Provided support to existing staff on various tasks and duties.
- I worked in all the core departments of the hotel.
Education
Bachelor of Science - Hotel And Hospitality Administration
Institute Of Hotel Management
GuwahatiSkills
- Complaint Handling
- Guest satisfaction
- Report generation
- Staff supervision
- Training program implementation
- Complaint resolution
- Front desk operations
- NPS maintenance
- Opera cloud
Languages
- Bengali
- English
- Hindi
Certification
- Successfully achieved Managing Director Club twice in the Star program throughout the IHCL for the years 2023 - 2025. Awarded by Mr. Puneet Chatwal for the achievement
- Achieved Employee of the Month twice
- Recognized for the pivotal role in achieving the award 'Hotel of the Year Taj - Large Hotels'
- Received a prestigious award from the IHCL Group of Hotels
- Contributed to reaching 10 million Tata Neu members at Taj Krishna and in the top three of other IHCL properties.
Timeline
Acting Duty Manager
Taj Krishna
11.2025 - Current
Guest Relations Executive/Guest Service Executive
Taj Krishna
09.2024 - Current
Guest Relations Associate/Guest Service Associate
Taj Krishna
05.2023 - 06.2024
Trainee
Taj West End
08.2021 - 11.2021
Bachelor of Science - Hotel And Hospitality Administration
Institute Of Hotel Management