Megha Muralidharan

Quality Analyst [AIB bank]

• Conducted rigorous quality assessments on various banking processes, including account opening, Bereavement Support Team, FIN crime and customer interactions.
• Developed and implemented quality assurance programs to ensure compliance with regulatory requirements and internal standards.
• Collaborated with branch managers, customer service representatives, and operations teams to address and resolve quality issues.
• Analyzed customer feedback and complaints to identify areas for improvement and implemented corrective actions.
• Conducted regular audits on financial transactions to ensure accuracy and adherence to banking policies.
• Implemented and managed quality control processes for BSU and AML origination, resulting in a [98%] reduction in errors.
• Produced regular reports on quality metrics, presenting findings to senior management for strategic decision-making.

KYC Closure Specialist [Barclays Bank ]

• Spearhead the closure process for KYC cases, ensuring all required documents and information are collected and verified.
• Collaborate with internal teams, including relationship managers and compliance officers, to address outstanding KYC issues promptly.
• Conduct comprehensive reviews of customer files, identifying and resolving discrepancies to meet regulatory requirements.
• Conducted thorough KYC analysis, laying the groundwork for efficient closure procedures.
• Implemented corrective measures to resolve outstanding KYC issues, resulting in reduction in pending cases.
• Collaborated with the compliance team to stay abreast of regulatory changes and ensure KYC closure processes remained compliant.

KYC Analyst [City Bank]

• Conduct thorough customer due diligence in accordance with regulatory requirements, ensuring compliance with AML and CDD policies.
• Utilize for screening customers against sanctions lists, politically exposed persons (PEPs), and adverse media.
• Develop and implement KYC procedures, contributing to the enhancement of the bank's compliance framework.
• Collaborate with cross-functional teams, including compliance and risk management, to address KYC-related issues and implement effective solutions.
• Successfully completed internal and external audits with zero regulatory findings.
• Conducted risk assessments and identified potential areas of concern, implementing risk-based approaches to mitigate risks.
• Provided training sessions to staff on KYC policies, ensuring a high level of awareness and compliance across the organization.