Summary
Overview
Work History
Education
Skills
Personal Information
Extracurricular Activities
Projects
Timeline
Generic

Megha Nandanwar

Pune

Summary

To work in a firm with professional work driven environment where I can utilize and apply my knowledge, experience and skills to the best of my ability and to enable me to grow while fulfilling the organizational or institutional goals. I am a dedicated, ambitious person with a never-give-up attitude. I will always give my best and make a significant contribution to any company I work with. Capable Microsoft Support Engineer experienced in helping users correct problems with computer systems, mobile devices and peripheral equipment. Knowledgeable about usability and security concerns. Comfortable working alone to successfully investigate and troubleshoot problems.

Overview

7
7
years of professional experience

Work History

Support Engineer

Concentrix
Pune
06.2023 - Current
  • Provided technical support to customers via phone and email, troubleshooting hardware and software related issues.
  • Configured and maintained network servers such as DNS, DHCP, FTP, and web servers.
  • Resolved customer inquiries in a timely manner by utilizing problem-solving skills.
  • Installed and configured operating systems including Windows Server.
  • Performed system backups for disaster recovery purposes.
  • Managed user accounts on domain controllers using Active Directory.
  • Deployed new applications to end users' machines remotely or onsite.
  • Communicate with enterprise customers representing Microsoft Windows Storage
    and High availability team via telephone, written correspondence, or electronic service
    regarding technically complex escalated problems with Microsoft software products . These problems w i l l not only be technically complex but will be politically charged
    situations requiring the highest level of customer handling skills.
    Proactively monitoring ticket queues and work on them in accordance with adhered
    SLA.Configuration, administration, and performance related troubleshooting experience on Windows Servers / Client Machines , both physical and virtual .
    Receive escalated, technically complex mission critical or politically hot customer
    issues , and maintain owner ship of the ticket until issue is resolved completely to
    their satisfaction.
    Skilled handling technical issues for premier line of business , related to Hyper -V,
    Windows Failover Cluster, Storage and Backup.
    Acquire & coordinate resources from other PODs as and when needed to resolve high
    impact technical issues affecting Microsoft' s corporate client.
    Co-ordinating with 3rd party vendors like HP, DELL, VMware etc for troubleshooting
    hardware/ software related issues .

SR. ASSOCIATE

TECHMAHINDRA BPO LIMITED
07.2022 - 02.2023
  • Working as an sr.associate in postpay for three.

Service Desk Agent

WIPRO LTD
Pune
07.2018 - 04.2019
  • Working as a Level 1 for handling escalations.
  • Provided technical assistance and support for incoming queries, issues and requests through phone calls, emails and chat.
  • Assisted customers in troubleshooting hardware, software and network related problems.
  • Resolved customer complaints promptly and professionally.
  • Created service tickets to document all inquiries, incidents, requests and resolutions.
  • Troubleshooting for Citrix Issue

Service Desk Agent

INFOSYS Limited
Pune
01.2017 - 01.2018
  • Troubleshooting on Outlook and Teams issue.
  • Assisted customers in troubleshooting hardware, software and network related problems.
  • Provided technical assistance and support for incoming queries, issues and requests through phone calls, emails and chat.
  • Maintained an up-to-date knowledge of the company's products, services and procedures.
  • Monitored system performance for potential errors or security threats.
  • Ensured that all customer interactions were logged accurately in the help desk database.

Education

M.B.A -

SPPU
01.2017

B.B.A -

BIMTS
01.2015

HSC (12th) -

ST.THERESA’S SR.SEC.SCHOOL
01.2012

SSC (10th) -

ST.THERESA’S SR.SEC.SCHOOL
01.2010

Skills

  • Troubleshooting And Diagnosis
  • Computer Security
  • Escalation Support
  • Device Configuration
  • User Support
  • Windows Servers
  • System Troubleshooting
  • Remote Assistance

Personal Information

  • Date of Birth: 06/25/95
  • Gender: FEMALE

Extracurricular Activities

  • Diploma in Bharatnatyam (kalamandalam)
  • Dance
  • Painting
  • Hand Crafting
  • Listening to Music

Projects

RATIO ANALYSIS, 60 DAYS INTERNSHIP AT NAVAL SINGH SUGAR FACTORY (M.P), Analyses the financial position of the organization for the period of 3 years, to make the intra firm comparison with the help of selected ratio for profitability, compared and analysis ratios of company with ideal figures of ratio.

Timeline

Support Engineer

Concentrix
06.2023 - Current

SR. ASSOCIATE

TECHMAHINDRA BPO LIMITED
07.2022 - 02.2023

Service Desk Agent

WIPRO LTD
07.2018 - 04.2019

Service Desk Agent

INFOSYS Limited
01.2017 - 01.2018

M.B.A -

SPPU

B.B.A -

BIMTS

HSC (12th) -

ST.THERESA’S SR.SEC.SCHOOL

SSC (10th) -

ST.THERESA’S SR.SEC.SCHOOL

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Megha Nandanwar