Bird Photography
Megha Pandey
Senior Business Analyst
Delhi
Summary
Focused Business Analyst with overall 9+ years of corporate experience with 3+ years of expertise in project management. Skilled in driving product development lifecycles from concept to delivery. Adept at improving business operations, proficient in process automation, agile methodologies, project management, digital transformations, requirement gathering, SDLC and data analysis
Known for exceptional time management skills, client management skills, leading cross-functional teams, strong problem-solving skills, attention to detail, and a collaborative approach to achieving project goals.
Overview
10
10
years of professional experience
6
6
years of post-secondary education
5
5
Certifications
Work History
Senior Business Analyst
OTSI
09.2022 - Current
- Engaged as a key resource on the UPAg (Unified Portal for Agricultural Statistics) project, a sophisticated platform streamlining agricultural data management, Integrating systems & facilitating in-depth data insights.
- Contributed to scoping a new project focused on Artificial Intelligence.
- Supported leadership team with reporting, analysis, and business presentations.
- Guided teams and refined Agile techniques throughout the delivery cycles
- Managed team performance by implementing measurable metrics to track delivery of supporting requirement artifacts.
- Effectively supervised team performance by implementing measurable metrics to assess delivery of requirements.
- Conducted interviews with key business users to collect information on business processes and user requirements.
- Improved business direction by prioritizing customers and implementing changes based on collected feedback.
- Executed analysis of risks and identified risk mitigation strategies.
- Collaborated with stakeholders to define project objectives and criteria.
- Interacted with internal customers to understand business needs and translate into requirements and project scope.
- Surveyed clients to ascertain requirements and expectations for product.
- Performed gap analysis to identify areas of improvement.
- Served as a Scrum Master and effectively managed JIRA to facilitate team collaboration and project tracking.
- Led the team in creating comprehensive intelligence reports to support strategic decision-making
- Received documented appreciation from key stakeholders for proactive, detailed, and collaborative approach to analysis and project execution.
Credit Analyst
Axis Bank Ltd
07.2015 - 02.2022
- Experience in Retail lending( Rural) , Working Capital, GSS & SME.
- Assessed credit risk across various sectors, guiding credit extension decisions through detailed financial analysis.
- Managed credit processing and underwriting, optimizing processes for effective risk mitigation.
- Analyzed creditworthiness of loan applicants and determined credit risk of loan requests.
- Investigated and resolved customer disputes related to credit decisions.
- Planning and evaluating process automation & improvements
- Experience in organizing and facilitating business planning, daily stand-up meetings, reviews & tracking progress.
- Experienced with tools like LOS, Google Data Studio, , MS excel & Ms Visio & familiar with Jira and Confluence.
- Familiar with digital transformations from KYC to video KYC, traditional to Digital Bank Accounts & conventional lending practices to Loan Origination System (LOS) etc.
- Familiar with Agile Business Analysis, Product Backlog/Sprint Backlog, Sprint planning/Daily scrum/Sprint review etc
- Ensured regulatory compliance, conducted training sessions on product knowledge and policies
Assistant Manager - Operations
Axis Bank Ltd
07.2014 - 06.2015
- Supervised operations team to support operational excellence and excellent customer service.
- Analyzed processes and recommended improvements which reduced rework to minimal level and improved the TAT
- Ensured accurate documentation & pre disbursement compliance
- Maintained and developed customer relationships by timely disbursement and follow-up
- Ensured proper inventory management etc. Coordination and Follow-up with sales and Fraud Control Unit for maintaining TAT
- Coordination with vendors- legal , technical agencies & collateral management agencies
- Reported issues to higher management with great detail.
- Interacted well with customers to build connections and nurture relationships.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
Education
MBA - Agri Business Management
National Institute of Agricultural Marketing
Jaipur 06.2012 - 07.2014
Bachelor of Science -
GBPUA&T
Pantnagar 05.2008 - 06.2012
Skills
Business process mapping
Accomplishments
- Successfully completed the Project : Digital Marketing – An Innovative Approach” (Rural areas)
- Received a token of appreciation at Axis Bank for outstanding performance at Greece
- Second prize in Paper Presentation at MANAGE, Hyderabad
- First prize in Poster making organized by NITIE, Mumbai
Certification
Agile Crash Course, Agile Project Management, Agile Delivery
Interests
Painting
Sketching
Women Welfare Activities
Timeline
Professional Scrum Master
08-2023
Senior Business Analyst
OTSI
09.2022 - Current
Project Management
07-2022
Software Development Life Cycle SDLC
05-2022
Agile Crash Course, Agile Project Management, Agile Delivery
03-2022
Creating interactive dashboards in Google Data Studio
07-2021
Credit Analyst
Axis Bank Ltd
07.2015 - 02.2022
Assistant Manager - Operations
Axis Bank Ltd
07.2014 - 06.2015
MBA - Agri Business Management
National Institute of Agricultural Marketing
06.2012 - 07.2014
Bachelor of Science -
GBPUA&T
05.2008 - 06.2012
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