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Highly analytical Business Analyst with background in identifying business needs and determining solutions to business problems. Strong skills in data analysis, project management, and strategic planning, coupled with ability to communicate effectively with stakeholders at all levels. Proven track record of improving operational efficiency and driving growth by successfully implementing innovative strategies and process improvements.

Result-driven, dynamic professional in the field of information technology as a Senior Business Analyst in Banking and Health Care Industry. 8 years’ experience in Banking and 5.10 years’ experience in Health care domain.

Highly skilled with nearly 5 years of experience as a Business Analyst, dedicated to improving business performance through effective data analysis. Proven track record in developing and implementing Business Intelligence (BI) solutions, ensuring alignment with organizational goals and driving data-driven decision-making across various industries, including healthcare, finance, and retail. Expertise in building data warehouses, facilitating the centralization of data from multiple sources to create a robust foundation for reporting and analysis. Experience in designing and deploying interactive dashboards using Power BI and Tableau, providing stakeholders with real-time insights into key performance indicators (KPIs) and business metrics. Experienced Data Analyst with expertise in designing and implementing efficient data models to support business intelligence, analytics, and reporting needs. Skilled in leveraging SQL, data visualization tools, and database management systems to optimize data flow and enhance decision-making. Detail-oriented and organized, demonstrated through creation of BRDs, ERDs, wireframes, and process flow diagrams using tools like Visio and Jira. Proficient in Microsoft Office Suite including Excel (Power Query, PivotTables, VBA), Word, PowerPoint, and Visio for data analysis, documentation, and process modeling. Strong understanding of Conversational IVR/IVA systems and customer service workflows through hands-on experience with Salesforce Service Cloud and user-facing business process optimization. Proven track record in designing and executing identity lifecycle processes including user provisioning, deprovisioning, and access reviews. Strong understanding of IAM governance frameworks, compliance mandates (SOX, HIPAA, GDPR), and security best practices. Proficient in role-based access control (RBAC), policy enforcement, and entitlement management within complex enterprise environments. Experienced in developing and customizing SailPoint IdentityIQ connectors, rules (BeanShell), workflows, and certification campaigns. Experience working with cloud platforms like AWS, including AWS Redshift and ETL pipelines, aligning with cloud-based Contact Center solutions like Amazon Connect. Proficient in Contact Center workflows and systems, with transferable skills from managing CRM, ERP, and WMS integrations across large-scale operations. Documented data structures and relationships, providing detailed metadata and supporting materials for stakeholders. Regularly tested and updated data models to meet dynamic project requirements and enhance data accuracy. Advanced proficiency in SQL, including complex query writing, data manipulation, and performance tuning, to extract, validate, and analyze large datasets effectively. Skilled in using Python for Exploratory Data Analysis (EDA), employing libraries such as Pandas and Matplotlib to analyze trends, visualize data, and derive actionable insights. Adept at feature engineering in Python to enhance predictive model performance, contributing to more accurate forecasts and business outcomes. Experience in automating analytical processes through scripting in Python, resulting in increased efficiency and reduced manual intervention in data processing workflows. Proficient in leading cross-functional teams, effectively collaborating with business stakeholders, data engineers, and IT professionals to gather requirements and deliver tailored BI solutions. Strong ability to transform complex datasets into clear, concise reports and visualizations, making insights accessible and actionable for decision-makers. Expertise in Salesforce Sales and Service Cloud, with hands-on experience in managing Sales Console and Service Console applications. Strong background in building complex Flows, Process Builder automations, validation rules, and approval processes to optimize business workflows. Skilled in user management, including roles, profiles, permission sets, sharing rules, and field-level security. Experience in handling large-scale data migrations using Data Loader, ensuring data integrity and accuracy. Proficient in troubleshooting and resolving production issues, providing timely support to end users, and managing incident resolution. Excellent communication skills, enabling the presentation of analytical findings and recommendations to both technical and non-technical audiences. Experienced in conducting data quality assessments and implementing data governance practices, ensuring data integrity and reliability across all reporting platforms.

Accomplished Senior Business Analyst with a proven track record at Telstra, adept in stakeholder management and SQL/Oracle PL/SQL. Excelled in leading cross-functional teams to surpass project goals, leveraging expertise in data risk & governance and communication to drive business and technical analysis, resulting in impactful process improvements.

Proven leader with over 12 years of experience in Application Support and Maintenance, specializing in healthcare and Planisware systems. Expert in project and portfolio management, new enhancements, bug fixing, and team leadership. Skilled in Agile and Waterfall methodologies, data analysis, and stakeholder collaboration. Experienced Business Analyst with 2.5 years in healthcare, adept in requirements gathering, user acceptance testing, and end-user training. Strong problem-solving, decision-making, and communication skills.

Megha Pengoria

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Business Analyst

Data Analyst

Education

B.tech - Computer Science and Engineering

12th -

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Tableau Desktop Specialist

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Business Analyst

Data Analyst

B.tech - Computer Science and Engineering

12th -

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