Megha Prashar
Gurgaon
Summary
Skilled in cultivating relationships and leading teams, leveraging decision-making expertise to drive growth and elevate customer satisfaction, ensuring timely payment collections and streamlined logistics solutions.
Overview
14
14
years of professional experience
Work History
Business Development Manager
Transjet Cargo Pvt Ltd
05.2023 - 09.2023
- Reached out to potential customers via telephone and email inquiries.
- Established relationships with key decision-makers within the customer's organization to promote growth and retention.
- Lead end-to-end FTL operations planning, scheduling, dispatch, and performance tracking.
- Responsible for providing inputs in formulating sales and marketing strategies for FTL logistics, based on the study of potential markets, domains, projects, and products.
- Ensure timely payment collections by submitting the invoices for all FTL logistics business.
Sr. Learning Consultant
Great Learnings
01.2022 - 05.2023
- Interacting with professionals on an appointment basis, and helping them choose the certification program that best fits their profession, and helps in career growth.
- Helping with online registration.
- Scheduling an interview before selection.
- Clarifying all certification-related doubts and getting them onboarded.
Senior Executive
Guardian Life Insurance
Gurgaon
02.2021 - 12.2021
- Designing and implementing effective marketing strategies to sell new insurance contracts, or adjust existing ones.
- Contacting potential clients and creating rapport by networking, cold calling, using referrals, etc.
- Appraising the wishes and demands of business or individual customers, and selling the suitable protection plans.
Sales Manager
WhiteHat Jr
08.2020 - 01.2021
- Handling disputes related to credit cards for U.S. clients.
- Providing financial solutions according to their needs.
- Helping the customers with their card upgrades and upselling.
Dispute Specialist
American Express
01.2018 - 12.2018
- Customized customer experiences to build brand loyalty.
- Actively listened to customers to fully understand requests and address concerns.
- Engaged with customers to better understand needs and deliver excellent service.
- Resolved customer queries and problems using effective communication and providing step-by-step solutions.
- Built and maintained courteous and effective working relationships.
- Demonstrated outstanding product knowledge to achieve high customer satisfaction levels.
- Trained and mentored employees to maximize team performance.
- Developed excellent working knowledge of industry trends and improvements in processes.
Sr. SOP Executive
WNS Global Services Pvt Ltd
02.2014 - 07.2017
- Provided detailed feedback to team members pertaining to each project
- Monitored all incoming orders and prepared necessary documentation
- Taking care of dashboards for WBR's & MBR's with the clients
- Random audits to keep a check on quality work
- Managed client communications with timely responses to emails, faxes, phone, calls etc
- Attended regular meetings/training both in person and via Skype to enhance my skills
- Provided support to other teams whenever required & also encouraged my team members to do the same in order to help them in their career growth
- Efficiently resolved client issues
- Negotiated delivery terms with clients
- Established quality standards for each assigned project
- Ensured that all project timelines were met in accordance with client specifications.
- Trained and mentored employees to maximize team performance.
- Picked up additional tasks to aid team success.
- Optimized team training and staff development.
Senior Associate
Tata Consultancy Services, pvt ltd.
Chennai
02.2011 - 10.2013
- Analyzed client requirements to deliver tailored solutions and support.
- Facilitated workshops to identify process improvements and best practices.
- Developed training materials for new hires to enhance onboarding efficiency.
- Mentored junior associates on project management methodologies and tools.
Customer Service Associate
Dell Perot Systems
Chennai
02.2010 - 01.2011
- Assisted customers with inquiries through phone, chat, and email channels.
- Managed order processing and resolution of customer complaints effectively.
- Collaborated with team members to enhance customer satisfaction initiatives.
Education
Bachelor of Science - Computer Science
Vinayaka Missions University
Chennai2016
12th - Maths & Science
KCP Siddhartha Aadarsh Residential Public School
Vijayawada, AP2006
10th - Science
Bishop Westcott Girls' School
Ranchi, JH2004
Skills
- Sales and order principles
- Multi-task management
- Quality assurance and audits
- Roster management
- Operational improvement
- Recruitment and interviewing
- Motivational leadership
- Training and development
- Flexible scheduling
- Decision-making skills
- Team leadership
- Continuous learning
Interests
INTERESTS & HOBBIES
- Junk Art: I believe that nothing is futile or waste, only its purpose for use changes. I rather prefer using those useless materials and use them to give shape to my imagination.
- Playing guitar.
- Writing short stories and blogs Reading articles
Languages
Hindi
First Language
English
Proficient (C2)
C2
Timeline
Business Development Manager
Transjet Cargo Pvt Ltd
05.2023 - 09.2023
Sr. Learning Consultant
Great Learnings
01.2022 - 05.2023
Senior Executive
Guardian Life Insurance
02.2021 - 12.2021
Sales Manager
WhiteHat Jr
08.2020 - 01.2021
Dispute Specialist
American Express
01.2018 - 12.2018
Sr. SOP Executive
WNS Global Services Pvt Ltd
02.2014 - 07.2017
Senior Associate
Tata Consultancy Services, pvt ltd.
02.2011 - 10.2013
Customer Service Associate
Dell Perot Systems
02.2010 - 01.2011
Bachelor of Science - Computer Science
Vinayaka Missions University
12th - Maths & Science
KCP Siddhartha Aadarsh Residential Public School
10th - Science
Bishop Westcott Girls' School
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