Megha Rani

• Managing the Renewal Process and Programs End to End.
• Single point of contact for the Quoting Specialist and renewal specialist for driving the smooth deal E2E.
• Working with Product management and Product configuration management team to drive the PSRR(Product structure review readiness) and PRC(Product Pricing Review) for all the New Product introduction and simplifying the renewal flow.
• Creating the new Renewal policy and getting it implemented to the Quote tool.
• Renewal Training enablement for the Renewal Org.
• Leading the Renewal Advisory group with Leadership to simplify and enhance the Renewal sales and Quoting.
• UFR planning and TR Planning
• Leading the Quote tool release testing in the sub prod for the smooth release.
• Managing the Pricing variance thresholds and routing.
• Working with all the cross-functional team to make sure of smooth-running business.
• Projects worked -
• Cloud subscription Renewal
• Sales force for Renewal, creating a Ticketing flow, Report error, dashboards and reports.
• Renewal quote tool configuration enhancement and bug fixes.
• UCPQ Renewal requirement and designing the tool.
• Active IQ renewal data streamlining. And Renewal specific UI designing.
• Automating the renewal quoting process for Long-tail business.
• support EOA
• Product Price change Management
• New offering testing training
• SLP Program
• SLP With FPVR
• SLP Exit with credit and -ve SKU process
• Derived Project Aura - to streamline the data discrepancy withing the tools.
• Working on the pricing challenges and automating the discount in the renewal quoting.
• Discount automation
• PVR Pre-approvals
• Project Lego Renewal playbook End to end.

Achievements -

• Best Performer for driving multiple successful QTR.
• Appreciation from the Sales leadership.
• Recognition from the partners.

• Leading the commercial segment business.
• New Joanie trainings
• EOSL Approval process implementation for renewal.
• Improving the quality and magazine the escalations and daily volume, Proactive utilization and improvement at the area level.
• Leading the team of 10 people in the CMS segment.
• Public Cloud taking handover from the sales to renewal team. and training to the Renewal Org.

• Working as Sales operation analyst.
• Transfer of Employment from Symantec to CA Technologies Working from 10 June 2019 to till Date.
• SRC CPM End to End:
• Managing the customer Core account Renewals.
• Working on opportunity creation to closer, owning the opportunity.
• Quote Creation (Renewal/New Business/Capacity Add-on) for the End customer (applying uplift and discounts).
• Responsible for product knowledge to answer customer query.
• Setup calls with Distributor and ask for timely status of quotes and PO.
• Distributor engagement Reseller Engagement End User Engagement.
• Working with Account Directors.
• Escalation Handling and quarter ending support.
• SRC Renewals Quoting:
• Key Contributor to O2C process and Order status Queries.
• Quote support to sales team through Oracle R12.
• Instant support on Chat board to the sales Team providing with the quotation.
• Handling RNAL (Named) accounts, with one on one sales rep.
• Email based communications via CRM, dealing with internal , external queries and requests .
• Escalation handling in region operations, appropriate cross-functional team for 2nd level support and Handel process and tasks.
• Implementing changes to the existing clients accounts, following standard procedure and timelines.
• Working on the merge requests and downgrading of the products.
• Ensuring accuracy and quality of data entered across specified system within agreed SLAs is paramount in order to provide the right customer experience and set future expectations.
• Quarter End Activity:
• Handling all Quarter End related activities like run Aging Report, must invoice Report, Duplicate Report and complete analysis of these reports

• Worked as an Analyst in IB Services from 13 June 2018 to 20 May 2019
• Service Contract Renewals:
• Quote Creation in Oracle 11i / Validation in Sales Force .
• Working on the Proactive quotes and the Install base reports
• Calls on the Process updates and implementing the process change.
• Manage queries with respect to processes and renewals programs.
• Escalation of queries to regional operations or appropriate cross-functional teams for second level support on handled processes & tasks.
• Report the status of the quotes; advise the sales team on renewals opportunities in pipeline.
• Provide business insights to the sales leaders.
• Work with global stakeholders on renewals pipeline analysis and insights.
• Act as a trusted advisor to the regional operations team.
• Ability to coordinate and cooperate with people in different time zones.
• Experience in managing, extracting and cleansing high volumes of transactional data.
• Assist Manager and local sales/renewal teams with building out the renewal sales process for Symantec’s technology.
• Working with various departments across the organization to advocate for the customer and work together to resolve any issues.
• Manage outbound and inbound calls with customers/partners regarding renewal quotes, products, pricing, programs, up/cross selling etc.
• Performing other administrative support duties as requested.
• Maintaining accurate customer master record including licenses, software expiration dates, shipping address, updating customer contact information.
• Quarter End Activity:
• Handling all Quarter End related activities like run Aging Report, Work on the escalation and urgent cases, Duplicate Report and complete analysis of these reports.
• Achievements:
• Awarded with back-to-back monthly R&R for best performance.
• Received multiple positive feedback from stakeholders.

• Worked as an Associate in Order Management from 12 Jan 2017 to 30 March2018.
• Order Management:
• Managing Sales order and Service contract in Oracle and SNOW tool.
• Receives customer Purchase Order in SNOW tool.
• Validation of Purchase order with Proposal or quote
• Work with customer and sales information
• Header creation of order in Oracle tool for Sales order and Service contract
• Line item creation and adding shipping and billing information as per Purchase order
• Booking orders and Service contract in tool for delivery.
• Work with Services and Warranty management
• Invoice generation and validation with purchase order of Service contract and sales order
• Tracking and coordinating with shipping team for swift delivery for sales Order
• Creating and updating bill to, ship to and ESD contact.
• Preparing daily and weekly report of pending order.
• Managing customer Queries
• Credit and rebill, if order is processed by wrongly
• Only credits if the order is cancelled or replaced by the higher amount PO value.
• Handling various Invoices like PO, Non-PO Debit Note, Credit Note, Pre-Payment, Inter Company & Log Voucher.
• Quarter End Activity:
• Handling all Quarter End related activities like run Aging Report, Must invoice Report, Duplicate Report and complete analysis of these reports.