Megha Saha

Key Responsibilities & Achievements

• Digital Payments & Transactions: Managed NEFT/RTGS processing using core banking systems and digital payment platforms; ensured secure, real-time fund transfers and regulatory compliance.
• Account Onboarding & KYC Compliance: Oversaw Insta Kit distribution and digital onboarding for CASA accounts; ensured full adherence to KYC, AML, and RBI guidelines.
• Demand Draft & Cheque Processing: Handled DD issuance and cheque dropbox operations; optimized transaction workflows for accuracy and audit readiness.
• Customer Support & Issue Resolution: Resolved technical/service issues, improving customer satisfaction scores; collaborated with IT and support teams on service enhancements.
• Sales & Cross-Selling: Promoted banking and digital financial products; leveraged CRM tools and customer insights to drive product adoption.
• Branch Operations & Process Optimization: Supervised daily operations; improved efficiency, accuracy, and data integrity through workflow optimization and quality control.
• Team Leadership & Training: Mentored junior staff; supported digital skill development and encouraged collaboration on tech-driven tasks and projects.
• Inventory & Vendor Management: Monitored stock of financial instruments and coordinated with vendors to ensure timely delivery and operational continuity.
• Strategic Planning & Communication: Partnered with senior management to develop business growth strategies; contributed insights on digital transformation and customer behavior.