MEGHA SHARMA
Senior Operations Associate
Delhi,DL
Summary
Highly efficient Senior Operations Associate , well established in fast-paced and challenging environments. Eager to learn with aptitude for applying new knowledge with skill and efficiency.
Overview
5
5
years of professional experience
6
6
years of post-secondary education
2
2
Languages
Work History
Senior Operations Associate
Flyhomes
Noida, Uttar Pradesh
01.2022 - Current
- Monitored performance and generated reports detailing quality of product and defect rates.
- Created and deployed best practices to improve efficiency and reduce defects.
- Communicated with production team members about quality issues.
- Recruited and trained interns and new employees.
- Managed 6 different markets at time and trained new employees for same .
- Creating process maps and SOP's to build better training process.
- Analyzed team performance and identified opportunities for additional training.
- Recorded and edited videos to facilitate remote learning.
- Training team leads on newly launched tools .
- Identified control gaps in processes, procedures and systems through in-depth research and assessment and suggested methods for improvement.
- Increased Team Quality by 70%
- Utilized spreadsheets to track, manipulate, interpret and communicate data.
- Learning general government guidelines of Fannie Mae and Freddie Mac
- Learning newly introduced markets and creating documents for same.
- Communicating with Loan Officers and loan applicants.
Operations Associate
Flyhomes
Noida, Uttar Pradesh
08.2020 - 01.2022
- Learning about US Brokerage /Mortgage industry
- Knowledge of 4 Cʼs of Underwriting
- Knowledge of calculating eligibility ‑ DTI ( Debt to Income Ratio )
- Co‑ordination with customers and bookings team for their preferred times for Final Walkthrough
- Established smooth workflow between Flyhomes Agents ( Sales Executive ) and Operations team .
- Handling Post Mutual Audits and Post Close Audits for WA , CA , MA and OR markets
- Coordinating with Lender and Escrow to ensure smooth closing
- Helping Mortgage team in preparing closing disclosure documents for customer for fast and efficient processing of home loan
- Training team on new products introduced by company ‑ Pre Funded Mortgage
- Organize meetings with team members and managers to discuss and resolve open questions and innovative ideas to improve and strengthen operating
- Introducing new ideas to improve closing process
- Learning Compliance and Policies for US Industry .
Team Leader
Finway Capital
Delhi, Delhi
09.2019 - 08.2020
- Provide high level service to existing and new customers
- Be helpful and responsive source for team members and immediate managers
- Developed and build out reporting that provides senior management transparency on revenue, expenses, and performances
- Analyze financial statements (Profit and Loss Statements, Balance sheet, Computation of Income) of customers and keeps back‑up of customer's documents and make recommendations for future opportunities
- Monitored mailboxes and proactively responded to close case quickly
- Coordinated with bankers and completed pending documents/missing documents and solve queries given to close case immediately.
- Managed over 100 customers calls per day.
- Increased customer satisfaction by resolving product or service issues
- Increased company's sales by 40 %
- Solve legal queries of bankers and provide substitute document if asked document is not available
- Create and update customer pipeline for future business using excel tools.
Business Associate
Early Grow Advisory Services Pvt Ltd
, Delhi
09.2017 - 09.2018
- Responded to client concerns and questions about credit scores and methods to improve numbers
- Assist management in formulation of overall strategic direction and work with Director to develop insightful analyses for executives.
- Answered over 60 customer communications per day via telephone, email and web chat
- Maintained excellent attendance record, consistently arriving to work on time.
- Developed knowledge of company products and services to make suggestions according to customer needs
- Engaged with customers to build business relationships
Sales Executive
My Money Mantra
, Delhi
06.2016 - 07.2017
- Worked with different customers to understand needs and provide desired service.
- Devoted special emphasis to punctuality and worked to maintain outstanding attendance record, consistently arriving to work ready to start immediately
- Calculated Eligibility of customers by various methods like Gross Domestic
- Product/Net Profit, Banking, and Industry Margin
- Completed Login Formalities
- Coordinating with banks till file was disbursed
- Managed over 50 calls per day
Education
BBA - Computer Aided Management, Computer Management, Business Administration
IP University
Institute Of Innovation In Technology And Manageme 08.2012 - 07.2015
B.com Hons - Business Management, Accounting/Finance
Delhi University, School of Open Learning
School Of Open Learning 07.2011 - 08.2014
Skills
Microsoft Office
Quick LearnerQuality assurance
Written Communication
Training and Development
Active Listening
Employee training
Google Workspace
Data analysis
Decision Making
Timeline
Senior Operations Associate
Flyhomes
01.2022 - Current
Operations Associate
Flyhomes
08.2020 - 01.2022
Team Leader
Finway Capital
09.2019 - 08.2020
Business Associate
Early Grow Advisory Services Pvt Ltd
09.2017 - 09.2018
Sales Executive
My Money Mantra
06.2016 - 07.2017
BBA - Computer Aided Management, Computer Management, Business Administration
IP University
08.2012 - 07.2015
B.com Hons - Business Management, Accounting/Finance
Delhi University, School of Open Learning
07.2011 - 08.2014