Megha Sharma
Program Manager
Bangalore
Summary
A dedicated and results-oriented Program Manager with over 6 years of experience in leading and delivering complex projects. Seeking an opportunity to leverage my expertise in program management, strategic planning, and stakeholder collaboration within a dynamic organization.
Overview
16
16
years of professional experience
6
6
years of post-secondary education
4
4
Certifications
Work History
Project Manager
Cisco (AppDynamics)
1 2018 - Current
- Spearheaded the management of multiple scrum teams, driving Agile methodology adoption and ensuring efficient program delivery across diverse teams
- Developed and implemented customer outage tracking and remediation strategies, significantly improving customer experience and satisfaction
- Partnered with cross-functional teams to define project priorities, optimize workflows, and lead strategic decision-making, resulting in improved process efficiency
- Led quarterly planning, execution, and successful delivery of multiple concurrent programs, consistently meeting business objectives and timelines
- Tracked program performance through key performance indicators (KPIs), delivering detailed reports to senior leadership and recommending data-driven corrective actions to enhance project outcomes
- Effectively communicated project roadmaps, provided timely updates on progress and potential risks, and maintained transparency with stakeholders and executive leadership
- Facilitated weekly 'scrum of scrums' meetings to monitor release progress, proactively identify risks, and foster seamless collaboration among stakeholders, ensuring alignment on critical milestones and deadlines
Senior Technical Writer
Oracle
03.2014 - 11.2016
- Developed documentation project plans and timelines, improving delivery efficiency
- Designed, researched, wrote, and edited user guides, manuals, and release notes, significantly reducing documentation errors
- Established and maintained documentation standards for the team
- Edited documentation for adherence to style guides, DITA standards, and grammar rules
- Coached and mentored team members on DITA standards and tools
Technical Writer
Cisco Systems
09.2010 - 12.2013
- Documented Online Help, User Manuals, and Release Notes for 5 key projects
- Created and maintained project schedules, reducing delivery time
- Contributed to hiring and training new team members
- Worked within both Agile and Waterfall SDLC models
- Developed multimedia assets such as video tutorials and interactive demos, enhancing user engagement with products
- Maintained consistency across company documents by adhering to established style guidelines and templates
- Enhanced user experience by simplifying complex technical concepts into easy-to-understand documentation
Technical Writer
Alcatel-Lucent Technologies
09.2008 - 09.2010
- Documented Feature Description Documents (FDDs) for new features
- Collaborated with Subject Matter Experts (SMEs) and global team of Technical Documentation Specialists
Education
M.Phil (English) - English
Chaudhary Devi Lal University, Sirsa
Sirsa 08.2006 - 07.2007
Master of Arts - English
Punjabi University, Patiala
Patiala 08.2004 - 07.2006
Bachelor of Arts - English
Kurukshetra University, Kurukshetra
Ambala Cantt 08.2001 - 07.2004
Skills
Program Management
Certification
CSPO (2022) - Scrum Alliance
Timeline
CSPO (2022) - Scrum Alliance
09-2022
Cisco Certified Interviewer
10-2021
WorkBoard Certified OKR Coach
07-2021
Senior Technical Writer
Oracle
03.2014 - 11.2016
Technical Writer
Cisco Systems
09.2010 - 12.2013
Technical Writer
Alcatel-Lucent Technologies
09.2008 - 09.2010
Fundamental Certification Program in Technical Writing – The Writers Block, April 2008
04-2008
M.Phil (English) - English
Chaudhary Devi Lal University, Sirsa
08.2006 - 07.2007
Master of Arts - English
Punjabi University, Patiala
08.2004 - 07.2006
Bachelor of Arts - English
Kurukshetra University, Kurukshetra
08.2001 - 07.2004
Project Manager
Cisco (AppDynamics)
1 2018 - Current
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