Summary
Overview
Work History
Education
Skills
Timeline
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Megha Sharma

Megha Sharma

Manager
Panchkula

Summary

Proven leader in the hospitality sector, adept at boosting revenue and enhancing customer satisfaction at Restaurant through effective staff management and innovative menu development. Skilled in operations management and customer engagement, I excel in creating memorable dining experiences. My strategic approach to promotions planning and complaint resolution has significantly improved service standards.

Dedicated, hardworking restaurant management professional with extensive daily planning and operations experience. Skilled in staff training and development.

Experienced with overseeing all aspects of restaurant operations, ensuring smooth day-to-day functioning. Uses leadership skills to improve staff performance and drive customer satisfaction. Track record of maintaining high standards in food safety, inventory management, and service excellence.

Overview

6
6
years of professional experience
1
1
Language

Work History

Restaurant Manager

Swagath Restaurant
03.2024 - Current
  • Managed daily operations to ensure a high level of efficiency, consistency, and quality in both food and service.
  • Correctly calculated inventory and ordered appropriate supplies.
  • Met, greeted, and encouraged feedback from customers and used feedback to implement positive changes within restaurant.
  • Tracked daily sales transactions and invoices for accurate and updated financial reporting.
  • Increased restaurant revenue by optimizing table turnover rates and enhancing menu offerings.
  • Quickly identified problem situations and skillfully resolved incidents to satisfaction of involved parties.

Floor Manager

The Cove Hotel
02.2023 - 02.2024
  • Met, greeted, and encouraged feedback from customers and used feedback to implement positive changes within restaurant.
  • Improved overall customer satisfaction by implementing new service standards and staff training programs.
  • Carefully interviewed, selected, trained, and supervised staff.
  • Developed, implemented, and managed business plans to promote profitable food and beverage sales.
  • Promoted a positive work environment with proactive conflict resolution strategies and team-building activities.
  • Established strong relationships with local suppliers to secure competitive pricing on quality ingredients without sacrificing taste or presentation.
  • Conducted health, safety, and sanitation process evaluations to identify and remedy any violations immediately.
  • Conducted performance evaluations for staff members, identifying areas of improvement while recognizing outstanding achievements as well.
  • Assisted in development and implementation of new menus to offer variety and options to customers.

Cafe Manager

Demo Cafe
05.2019 - 05.2021
  • Improved customer satisfaction by implementing efficient service procedures and staff training programs.
  • Trained cafe employees to consistently exceed customers' expectations and provide superior service.
  • Established a welcoming atmosphere, maintaining high standards of cleanliness and presentation throughout the cafe.
  • Maximized profitability through cost control measures, including mindful purchasing decisions and labor management.
  • Enhanced team productivity through effective scheduling, task delegation, and performance evaluations.
  • Handled business administration functions such as payroll, cash register counting, and supply ordering.
  • Responded to customer inquiries and resolved complaints to establish trust and increase satisfaction.
  • Managed financial responsibilities effectively, including budgeting, forecasting, and cash handling procedures.
  • Boosted sales growth by developing innovative marketing strategies and engaging promotional events.
  • Managed display products effectively to achieve consistent sales with minimal waste.
  • Delivered excellent customer service experiences by addressing concerns promptly and professionally.
  • Streamlined cafe operations for increased efficiency and reduced waste, with thorough inventory management.
  • Developed and implemented strategies to promote cafe products and increase sales.
  • Introduced new menu items to add variety and selections and meet customer preferences.
  • Expanded menu offerings to cater to diverse dietary preferences, enhancing overall customer satisfaction rates.
  • Enhanced customer experience by implementing new cafe layout that encouraged more foot traffic and comfortable seating arrangements.
  • Responded to customer feedback with prompt and effective solutions, reinforcing commitment to customer satisfaction.

Education

MBA - Management Science

Rezekne Technology of Academy
Rezekne
04.2001 -

BBA - Tourism And Hotel Management

Rezekne Technology of Academy
Rezekne
04.2001 -

Skills

Staff management

Operations management

Customer engagement

Recruitment

Menu development

Team management

Staff scheduling

Shift management

Inventory control and record keeping

Complaint resolution

Food service background

Performance improvement

Kitchen equipment operation and maintenance

Recipes and menu planning

Promotions planning

Restaurant operations management

Restaurant promotion management

Timeline

Restaurant Manager

Swagath Restaurant
03.2024 - Current

Floor Manager

The Cove Hotel
02.2023 - 02.2024

Cafe Manager

Demo Cafe
05.2019 - 05.2021

MBA - Management Science

Rezekne Technology of Academy
04.2001 -

BBA - Tourism And Hotel Management

Rezekne Technology of Academy
04.2001 -

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Megha Sharma Manager