Megha Sharma
Indore
Summary
Dynamic Operations Manager with established expertise in healthcare, skilled in streamlining patient flow and elevating service delivery standards.
Overview
5
5
years of professional experience
Work History
Operations Manager
Cloudnine Hospital, Pune
Pune
05.2023 - Current
- Managed OPD and IPD operations to optimize patient flow and enhance service delivery.
- Oversaw Customer Care team, ensuring prompt resolution of inquiries and high-quality support.
- Streamlined billing and insurance processes, reducing errors and expediting claims processing.
- Optimized doctor payout processes for in-house and VC doctors, increasing financial accuracy.
- Addressed patient grievances and monitored NPS metrics, improving overall satisfaction levels.
- Implemented digitization strategies to enhance operational efficiency.
- Prepared monthly reports on ARPOB, BOR, Discharge TAT, and ALOS metrics.
- Monitored key performance indicators to ensure quality service delivery.
Center Manager
Lokmanya Hospital
Pune
08.2022 - 04.2023
- Coordinated, managed, and monitored operations across various hospital departments.
- Delegated tasks effectively and supervised staff work schedules.
- Planned staffing requirements to ensure optimal departmental performance.
- Evaluated staff performance while ensuring compliance with regulations.
- Improved processes and policies to align with organizational goals.
- Developed and implemented organizational policies and procedures.
- Implemented processes and documentation to meet NABH standards.
- Directed marketing activities to promote hospital services and enhance business development.
Operations Executive
Lokmanya Hospital for Special Surgery
01.2020 - 08.2022
- Oversaw floor management and quality assurance in Covid-19 ward operations.
- Calculated average length of stay, bed occupancy rate, and patient satisfaction metrics.
- Coordinated departmental activities for Obstetrics and Gynecology to enhance workflow efficiency.
Education
MBA - Hospital Administration
Institute of Management Studies
Indore01.2020
BBA - Hospital Administration
Institute of Management Studies
01.2018
Class 12th -
Kendriya Vidhyalaya
Indore01.2014
Class 10th -
Queens’ College
Indore01.2012
Skills
- Negotiation
- Patient flow management
- Customer service
- Staff supervision
- Process improvement
- Data analysis
- Team leadership
- Cross-functional coordination
- Teamwork
- Leadership
- Microsoft Office
- Database maintenance
Training
- PD Hinduja National Hospital, Mumbai, 05/01/19, 06/30/19, Website Comparative Analysis
- Shalby Superspeciality Hospital, Indore, 05/01/18, 06/30/18, Study of Discharge TAT, delay, reasons and measures to reduce it
- Medanta Multispeciality Hospital, Indore, 02/01/18, 04/30/18, Departmental Training in Human Resource Department
- NH Multispeciality Hospital, Jaipur, 05/01/17, 07/31/17, File Compliance as per MRD Guidelines
Hobbies and Interests
- Reading & Writing
- Traveling
- Swimming
Languages
- Hindi
- English
- Marathi
Timeline
Operations Manager
Cloudnine Hospital, Pune
05.2023 - Current
Center Manager
Lokmanya Hospital
08.2022 - 04.2023
Operations Executive
Lokmanya Hospital for Special Surgery
01.2020 - 08.2022
MBA - Hospital Administration
Institute of Management Studies
BBA - Hospital Administration
Institute of Management Studies
Class 12th -
Kendriya Vidhyalaya
Class 10th -
Queens’ College
Similar Profiles
Amritha VinodAmritha Vinod
Registrar at Cloudnine HospitalRegistrar at Cloudnine Hospital
Siddhrath MankarSiddhrath Mankar
Senior Executive Pharmacist at Cloudnine HospitalSenior Executive Pharmacist at Cloudnine Hospital
Aadhil GeorgeAadhil George
Customer Experience Manager at Cloudnine Hospital, Electronic CityCustomer Experience Manager at Cloudnine Hospital, Electronic City
Nivisha ChoudharyNivisha Choudhary
Data Architecture Analyst at AccentureData Architecture Analyst at Accenture
Harshita JoshiHarshita Joshi
Customer Service Executive at TaskUsCustomer Service Executive at TaskUs