Megha Sharma
Indore
Summary
Dynamic Operations Manager with established expertise in healthcare, skilled in streamlining patient flow and elevating service delivery standards.
Overview
5
5
years of professional experience
Work History
Operations Manager
Cloudnine Hospital, Pune
Pune
05.2023 - Current
- Managed OPD and IPD operations to optimize patient flow and enhance service delivery.
- Oversaw Customer Care team, ensuring prompt resolution of inquiries and high-quality support.
- Streamlined billing and insurance processes, reducing errors and expediting claims processing.
- Optimized doctor payout processes for in-house and VC doctors, increasing financial accuracy.
- Addressed patient grievances and monitored NPS metrics, improving overall satisfaction levels.
- Implemented digitization strategies to enhance operational efficiency.
- Prepared monthly reports on ARPOB, BOR, Discharge TAT, and ALOS metrics.
- Monitored key performance indicators to ensure quality service delivery.
Center Manager
Lokmanya Hospital
Pune
08.2022 - 04.2023
- Coordinated, managed, and monitored operations across various hospital departments.
- Delegated tasks effectively and supervised staff work schedules.
- Planned staffing requirements to ensure optimal departmental performance.
- Evaluated staff performance while ensuring compliance with regulations.
- Improved processes and policies to align with organizational goals.
- Developed and implemented organizational policies and procedures.
- Implemented processes and documentation to meet NABH standards.
- Directed marketing activities to promote hospital services and enhance business development.
Operations Executive
Lokmanya Hospital for Special Surgery
01.2020 - 08.2022
- Oversaw floor management and quality assurance in Covid-19 ward operations.
- Calculated average length of stay, bed occupancy rate, and patient satisfaction metrics.
- Coordinated departmental activities for Obstetrics and Gynecology to enhance workflow efficiency.
Education
MBA - Hospital Administration
Institute of Management Studies
Indore01.2020
BBA - Hospital Administration
Institute of Management Studies
01.2018
Class 12th -
Kendriya Vidhyalaya
Indore01.2014
Class 10th -
Queens’ College
Indore01.2012
Skills
- Negotiation
- Patient flow management
- Customer service
- Staff supervision
- Process improvement
- Data analysis
- Team leadership
- Cross-functional coordination
- Teamwork
- Leadership
- Microsoft Office
- Database maintenance
Training
- PD Hinduja National Hospital, Mumbai, 05/01/19, 06/30/19, Website Comparative Analysis
- Shalby Superspeciality Hospital, Indore, 05/01/18, 06/30/18, Study of Discharge TAT, delay, reasons and measures to reduce it
- Medanta Multispeciality Hospital, Indore, 02/01/18, 04/30/18, Departmental Training in Human Resource Department
- NH Multispeciality Hospital, Jaipur, 05/01/17, 07/31/17, File Compliance as per MRD Guidelines
Hobbies and Interests
- Reading & Writing
- Traveling
- Swimming
Languages
- Hindi
- English
- Marathi
Timeline
Operations Manager
Cloudnine Hospital, Pune
05.2023 - Current
Center Manager
Lokmanya Hospital
08.2022 - 04.2023
Operations Executive
Lokmanya Hospital for Special Surgery
01.2020 - 08.2022
MBA - Hospital Administration
Institute of Management Studies
BBA - Hospital Administration
Institute of Management Studies
Class 12th -
Kendriya Vidhyalaya
Class 10th -
Queens’ College