AI Trainee(be10x AI program)
Megha Sharma
Operations
Faridabad
Summary
Dynamic Operations Manager with a proven track record at Ash Information Technology Private Limited, excelling in performance monitoring and process improvement. Skilled in enhancing customer satisfaction and operational efficiency, I effectively led staff training initiatives and developed strategies that significantly improved workflow and team performance.
Forward-thinking team leader skilled at operating departments efficiently to meet goals. Successful background matching employees with roles for maximum performance. Proactive and hardworking individual focused on continuous operational improvement.
Operations professional prepared to leverage extensive experience in operational management to enhance business performance. Expertise in developing and implementing process improvements while fostering collaborative environment to meet organizational goals. Reliable team player with focus on adaptability and achieving targeted results. Proficient in strategic planning and operational efficiency.
Overview
3
3
years of professional experience
1
1
Certification
2
2
Languages
Work History
Operations Manager
Ash Information Technology Private Limited
02.2023 - 10.2025
- Conducted regular performance reviews, identifying areas for improvement and developing action plans to address them.
- Supervised operations staff and kept employees compliant with company policies and procedures.
- Led hiring, onboarding and training of new hires to fulfill business requirements.
- Developed and implemented strategies to maximize customer satisfaction.
- Handled staff training initiatives aimed at upskilling the workforce to meet dynamic industry demands.
- Enhanced customer satisfaction by establishing clear communication channels and addressing concerns promptly.
- Analyzed and reported on key performance metrics to senior management.
- Analyzed data trends to identify potential bottlenecks in operations workflow, implementing strategies to mitigate risks accordingly.
- Managed inventory and supply chain operations to achieve timely and accurate delivery of goods and services.
- Directed initiatives to improve work environment, company culture or overall business strategy.
Education
MBA - Business Administration
Sikkkim Manipal University
04.2001 -
Bachelor of Technology - Computer Science
ManavBharti University
Delhi 04.2001 -
Skills
Operations management
Software
Certification
AI certification
Interests
Solving Complex Problems
Leading teams
Customer Experience Enhancement
Reading
✅ Professional Summary ✅ Key Skills to Showcase:
strong & concise:
Results-driven Operations Manager with 2 years of experience optimizing processes, improving productivity, and leading cross-functional teams to exceed performance goals. Proven ability to reduce costs, streamline workflows, and implement data-driven strategies that improve operational efficiency.
leadership-focused:
Dynamic Operational Manager skilled in coordinating daily business operations, developing strategies, and mentoring high-performing teams. Recognized for improving service quality and driving organizational growth.
efficiency-focused:Detail-oriented Operations Manager with a strong track record of improving operational systems, forecasting needs, managing budgets, and ensuring compliance while maintaining high customer satisfaction.
- Operations Planning & Execution
- Workflow Optimization
- Process Improvement
- Supply Chain & Inventory Control
- Budgeting & Cost Reduction
- Team Leadership & Staff Training
- Vendor & Stakeholder Management
- Quality Assurance & Compliance
- Risk Management
- Customer Service Excellence
- Strategic Decision-Making
Timeline
AI certification
09-2025
Operations Manager
Ash Information Technology Private Limited
02.2023 - 10.2025
MBA - Business Administration
Sikkkim Manipal University
04.2001 -
Bachelor of Technology - Computer Science
ManavBharti University
04.2001 -