Megha Shree
Financial services sector (Banking sector)
Bengaluru
Summary
Expert in customer supports with 5+ years of experience in customer supports. Enthusiastic to contribute to team successes through hard work dedication, attention to detail and excellent organizational and communication skills. Dedicated professional with a history of meeting company goals utilizing consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand. Have gained good exposure to understand various aspects of client and customer requirement and maintain excellent communication and relationships with clients.
Overview
8
8
years of professional experience
Work History
Assistant Manager
TATA AIA
12.2022 - 05.2024
- Experience in managing all banking sales operation and providing optimal level of customer satisfaction and handling the all the cross sales such as LI, GI and Credit cards and all type of loan with that analyzing all the data and outstanding ability to monitor client request and ability to proactively identify client needs with questions.
- Supervised day-to-day operations to meet performance, quality and service expectations.
Team Leader
AXIS BANK
01.2020 - 11.2022
- Managing employee performance, including conducting performance evaluations and providing feedback to employees and Conducting training sessions to help employees improve their skills and learn new processes and Scheduling meetings to discuss issues or concerns with customers or other departments within the company.
- Enhanced team productivity by implementing efficient work processes and regularly reviewing performance metrics.
- Established open and professional relationships with team members to achieve quick resolutions for various issues.
Relationship Manager
AXIS BANK
01.2017 - 01.2020
- Strengthened client partnerships by performing hands-on needs assessment and quickly resolved processing and service level issues and contributed positively to bottom line by up-selling value-added service includes gift cards, loyalty programs to existing accounts and providing timely resolution to the customer complaints/grievances.
- Responded to customer inquiries and resolved complaints to establish trust and increase satisfaction.
Personal Loan Team
Axis Bank
01.2016 - 01.2017
- Have good experience in personal loan and handling the customer requirement with some cross sales and follow-up on current loans to ensure compliance with internal procedures and other required terms.
- Contributed to team success by consistently meeting and exceeding personal performance targets, such as loan volume and customer service ratings.
Education
SSLC -
St Annes English Medium High School
Bangalore 2011
Pre-University Course -
St Annes Pre-University College
Bengaluru, IndiaBachelor Of Commerce -
Muktha Gangotri Mysore University
Bengaluru, IndiaSkills
Relationships Development and Maintenance
Negotiations and Product Marketing
Mentoring and Team Development
Portfolio Management
Grievance/Complaint and Escalation Resolution
HNW Customer Handling
Team Lead
Leaderships
Delegation
Empathy
Customer Relationship Management (CRM)
Customer Relations
Communication
Problem-solving
Fast Learning
Time management
Team Player
Decision Making
Skillset
- ADVANCE EXCEL
- EXCEL ANALYST
- MS OUTLOOK CRM
- MS OFFICE
Personal Information
- Date of Birth: 10/15/95
- Nationality: Indian
Professional background
Expert in customer supports with 5+ years of experience in customer supports. Enthusiastic to contribute to team successes through hard work dedication, attention to detail and excellent organizational and communication skills. Have gained good exposure to understand various aspects of client and customer requirement and maintain excellent communication and relationships with clients.
Languages
English
Bilingual or Proficient (C2)
Hindi
Intermediate (B1)
Kannada
Bilingual or Proficient (C2)
Telugu
Advanced (C1)
Tamil
Upper intermediate (B2)
Reading Books, Dancing, Sports, Listening to music, social service
Social service
Listening to Music
Currency & Coin collection
Reading books
Sports
Dancing
Watching movies
Drawing
Timeline
Assistant Manager
TATA AIA
12.2022 - 05.2024
Team Leader
AXIS BANK
01.2020 - 11.2022
Relationship Manager
AXIS BANK
01.2017 - 01.2020
Personal Loan Team
Axis Bank
01.2016 - 01.2017
SSLC -
St Annes English Medium High School
Pre-University Course -
St Annes Pre-University College
Bachelor Of Commerce -
Muktha Gangotri Mysore University
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