Summary
Overview
Work History
Education
Skills
Disclaimer
Languages
Personal Information
Timeline
Generic

Megha Shree MC

Bangalore

Summary

Driven professional with experience at Allsec Technologies, adept in technical support and customer care. Excelled in troubleshooting, software updates, and providing exceptional service to international clients. Proven track record in business development, achieving targets through effective lead conversion and client follow-ups. Skilled in Salesforce and advanced Excel, demonstrating a strong blend of technical proficiency and interpersonal abilities.

Overview

6
6
years of professional experience

Work History

L1 Support

Allsec Technologies
05.2022 - Current
  • Company Overview: Blue Yonder / JDA Software
  • Basic product / service to trouble shoots a basic issue like reset password, create account, provide access, creating software tickets and directing to analyst or team
  • Technical Customer support (International clients)
  • Semi chat process with minimal calls
  • Rotational shift with allowance
  • Handling both international and Indian clients
  • Handling mostly Software related issue and also providing access to portal
  • Based on profile and requirement setting access to customer profile
  • Recognizing the issue and assigning the tickets to respective analyst and team
  • Acknowledging customer over emails
  • Handling OOH Emails / L1/ Calls emails chats
  • Email follow-ups and responses to customer daily bases
  • Blue Yonder / JDA Software

Aim Education
01.2021 - 05.2022
  • Company Overview: NMIMS UNIVERSITY
  • Handling team of 10 members
  • Training process for new joiners
  • Dialing leads received by the University
  • Converting leads and doing sales closure
  • Taking escalation or clash cases
  • Lead generation
  • NMIMS UNIVERSITY

Business Development Executive

VoIP Office Telecommunication
09.2019 - 01.2021
  • Generating leads
  • Analyzing positive leads
  • Educating about product
  • Converting them into positive leads
  • Making closure
  • Following up with the client
  • Reaching targets

Customer representative officer (CRO)

Hinduja Global Solutions pvt ltd
Mysore
12.2018 - 08.2019
  • Company Overview: HGS
  • More than 7 months of experience as Customer representative officer (CRO)
  • Experience to handle high volume of calls
  • Can work under pressured environment
  • Experience with both outbound and inbound calling
  • Good customer care service with better problem resolving resolution
  • Good sales knowledge explaining about products and new plans and making sales
  • HGS

Education

BA - Psychology, additional Web development

KSOU
01.2025

Certification Course - Medical coding and billing

Apex medico training institute
Bangalore
01.2017

Diploma in Health Inspector -

Mysore Medical Collage & Research Institute
01.2016

Skills

  • Technical support
  • Salesforce Experience
  • Counseling
  • Customer care
  • Business development
  • Inside sales
  • Documentation
  • Windows
  • MS Office
  • Advance Excel
  • Ceipal
  • CRM
  • Application support
  • Ticketing systems
  • Remote support
  • Software installation
  • Software updates

Disclaimer

I do hereby declare that the particulars of information and facts stated herein above are true, correct and complete to the best of my knowledge and belief.

Languages

  • English
  • Kannada
  • Hindi

Personal Information

  • Age: 27
  • Father's Name: Chandru
  • Mother's Name: Umadevi
  • Date of Birth: 04/13/95
  • Gender: Female
  • Nationality: Indian

Timeline

L1 Support

Allsec Technologies
05.2022 - Current

Aim Education
01.2021 - 05.2022

Business Development Executive

VoIP Office Telecommunication
09.2019 - 01.2021

Customer representative officer (CRO)

Hinduja Global Solutions pvt ltd
12.2018 - 08.2019

BA - Psychology, additional Web development

KSOU

Certification Course - Medical coding and billing

Apex medico training institute

Diploma in Health Inspector -

Mysore Medical Collage & Research Institute

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Megha Shree MC