Oracale
Megha Singhal
Banking
Summary
Dynamic and results-oriented professional with extensive experience at HDFC Bank, adept in problem-solving and teamwork. Excelled in enhancing customer satisfaction, efficiently managing portfolios, and ensuring timely loan processing. Proficient in Oracle Software, demonstrating flexibility and adaptability in high-pressure environments. Achieved significant customer base expansion through effective collaboration and innovative financial solutions.
Overview
4
4
years of professional experience
Work History
Gold Loan Officer
HDFC Bank
Rohtash Nagar, Shadhara, Delhi
02.2024 - Current
- Providing high-quality customer service and resolving queries promptly.
- Ensuring loans are sanctioned and disbursed on time
- Ensuring accurate valuation of gold, including proper stone deduction and cartage
- Maintaining registers and files, and ensuring they are received and stored
- Following up with customers for timely interest collection and ensuring nil NPA
- Supporting branch staff in business development activities
- Adhering to the bank's policies, processes, and other guidelines
- Cross-selling: Cross-selling other products and services of the bank
Customer Service Officer
HDFC BANK
Jhajjar, Haryana
11.2022 - 11.2023
- Assisted call-in customers with questions and orders.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Maintained a high level of product knowledge to effectively assist customers with accurate information and recommendations.
- Enhanced customer satisfaction by efficiently addressing and resolving their inquiries and concerns.
- Do back-end operations like account opening, KYC check, Noc processing, Loan closure, CTS clearing, E-call back and QC.
- Handle customer queries related to retail and wholesale loans.
- Handle gold loan keys as joint custodian.
- Processing customer transactions and resolving discrepancies.
Personal Banker
HDFC BANK
Rohtash Nagar, Delhi
08.2020 - 11.2022
- Managed set of customer portfolio and add new customer to the portfolio.
- Good communication skill and able to connect new customers.
- Reach out to prospective customers to sell our services.
- Advise customers on bank services for their needs (e.g. loans and credit cards)
- Manage customer bank accounts; open, close and oversee transactions
- Resolve issues with banking services and accounts
- Refer clients to inhouse financial experts, as needed
- Reach out to potential customers to generate new business
- Present financial products and services to existing and prospective customers
- Perform administrative duties (e.g. entering data into banking software)
Education
12th - Commerce
Ganga International School
Jhajjar, Haryana03.2014
B.Com - Accounting And Finance
Maharaja Agrasen College For Women
Jhajjar03.2017
Post Graduate Program In Management (PGPM) - Finance
ICFAI Business School
Gurugram, Haryana02.2020
Skills
Problem-Solving
Software
Finnone
LOS
Timeline
Gold Loan Officer
HDFC Bank
02.2024 - Current
Customer Service Officer
HDFC BANK
11.2022 - 11.2023
Personal Banker
HDFC BANK
08.2020 - 11.2022
12th - Commerce
Ganga International School
B.Com - Accounting And Finance
Maharaja Agrasen College For Women
Post Graduate Program In Management (PGPM) - Finance
ICFAI Business School
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