With over 17 years of experience in the pharmaceutical industry, I currently serve as the Assistant Manager of Operations in the Export Division at Zyphar’s Pharmaceutics Pvt. Ltd. Since 2016, I have led export operations, including managing documentation, cold chain logistics, inventory, and procurement. I am skilled in export customs clearance, coordinating with CHA, and ensuring compliance with all regulatory and internal audit requirements. I have also overseen new product launches and presale/postsale services. My expertise in operations and leadership across cross-functional teams makes me a strong candidate for the Exports Operations Manager role.
Overview
19
19
years of professional experience
Work History
Manager – International Marketing
Veko Care Pvt Ltd
10.2025 - Current
Leading an international marketing team as a marketing manager in Veko care private limited from October 2025 to till date.
Managing and strengthening client relationships to ensure long-term business growth.
Developing existing business opportunities with current clients through strategic account management.
Identifying and developing new customers and expanding market reach.
Resolving customer concerns and business challenges through effective problem-solving skills.
Coordinating with internal teams to ensure smooth execution and customer satisfaction.
Driving sales growth through regular follow-ups and relationship management.
Manager - Exports Operations
Zyphar’s Pharmaceutics Pvt. Ltd. Pune
12.2016 - 10.2025
Head the Operations Department in the International Business (IB) division, overseeing day-to-day export operations, managing relationships with 70+ customers across 50+ countries.
Process over 40 invoices per month while ensuring smooth execution of key export documents, including Bill of Lading, Certificate of Manufacturer, Certificate of Origin, Commercial Invoice, Inspection Certificate, Insurance Certificate, and Packing List.
Monitor inventory levels and supervise the store manager to ensure timely and accurate orders for products and accessories.
Expertise in managing cold chain logistics (2C to 8C), including handling temperature-sensitive products, palletization, use of thermal blankets, and data loggers. Supervise the procurement team to ensure efficient sourcing of materials and supplies.
Manage legal activities, including trademark applications, license applications, and barcode generation to maintain product compliance.
Certified Internal Auditor for ISO 9001:2015 by TUV Nord, actively participating in internal audits and supporting the preparation and execution of Good Distribution Practice (GDP) audits.
Oversee export logistics and customs clearance, ensuring compliance with international shipping regulations.
Coordinate with Customs House Agents (CHA) to ensure timely clearance of shipments.
Work closely with the business development team to fulfill orders, meet customer requirements, and ensure timely payment collection.
Supervise presale and post-sale services, efficiently handling customer complaints and ensuring customer satisfaction through prompt resolution of issues.
Participated in Arab Health Dubai & Expopharm Germany.
International Shipping & Receiving Specialist at Texas A&M University, International Ocean DrillingInternational Shipping & Receiving Specialist at Texas A&M University, International Ocean Drilling