MEGHA SOOD

Business Performance Management

• Boosted SOP Efforts: Increased SOP efforts by 20%
• Improved Reporting: Created new dashboards for efficient tracking, shared performance reports every 15 days, and monitored client happiness scores for the AOS team.

Cross-functional Collaboration between Departments

• Managed leadership meetings, ensured action on MoMs, and submitted reports.
• Communicated new policies to BU heads and HODs, ensuring implementation.
• Served as SPOC for various projects and stakeholders, managed monthly reviews, and planned R&R with the FO team.

Employee Coordination & Support

• Handling queries of employees at first level
• Finding process lapses and provide onboarding support
• Prompt escalation of employee issues to leadership in case of emergency situations.
• Assisting Regional Office TLs/Managers in case of administrative or coordination issues with Vendors
• Organizing events for CI & employee engagement

Financial Management & Cost Reduction

• Budgeting and Planning for events, employee engagement activities, Entering into new agreements with external stakeholders
• Expense Management in day-to-day operational activities and administrative costs.
• Process Improvement to reduce excess costs and overheads

Legal Support & Compliance

• Policy Development and Review
• Contract Drafting and Negotiation
• Internal Investigations
• Dispute Resolution
• In-House Legal Support
• MoU & Agreement Vetting
• Legal Repository Maintenance

Policies & Rules:

• Formulated and implemented new HR policies for 2022 & 2023, in compliance with organizational standards and state laws.
• Provided updates on HR policy changes, rules, regulations, KRAs, KPIs & Standard Operating Procedures (SOPs) to employees.

Recruitment:

• Focused on lead generation by running paid and unpaid campaigns for recruitment through various Job portals such as Indeed, LinkedIn, Wellfound (Angel List) & Hirect.
• Managed complete recruitment process for senior & mid-senior levels in sales,HR, training, marketing & support, including initial contact, interviewing and salary negotiations.

Training & Development:

• Leading team of 4 HR executives and interns, handled hiring, onboarding, training and exit formalities.
• Developed and implemented effective induction training programs for new joiners.

Attendance & Payroll:

• Managed attendance & payroll including reimbursements and incentive procedures.
• Implemented new compensation structure with PF & ESI format.
• Administered issuance of monthly salary slips to all employees.

Documentation:

• Issued warning letters & mails, conducted disciplinary meetings.
• Created and updated various templates including JDs
• Prepared and issued experience, appraisal. promotion, probations, reliving letters etc.

Employee Engagement

• Planned and executed several corporate team building activities.
• Engaged in periodic employee counseling to increase employee satisfaction.
• Launched system of Rewards and Recognition.

Operations and Vendor Management

• Managed administrative tasks & assisted senior management to ensure smooth functioning of operations and customer support team.
• Drafted comprehensive structure for Office shifting plan Noida and setup regional branch office in Bangalore and Mumbai
• Negotiated, administered vendor agreements and maintained relationships with external stakeholders

• Drafted, reviewed, and managed various legal documents such as SOPs, PPMs, and notices.
• Engaged in legal projects such as OSS Compliance, E-Discovery, and Marijuana Law.
• Handled patent, trademark, and copyright applications
• Induction and legal training for both clients and staff.
• Devised HR policies in line with company's strategic goals.
• Strategic planning and decision-making with top management.
• Established operations of Indore branch office in both offline and remote settings.
• Managed end to end recruitment cycle from interviewing to onboarding of interns.
• Headed business growth efforts and served as company's public representative through Facebook Live presentations.

• Legal Tasks: Drafted official legal notices and compiled summaries on US Marijuana laws. Focused on Patent and Trademark filing.
• Document Review: Checked legal documents accuracy, ensuring compliance with legal requirements.
• HR Responsibilities: Led new employee orientation programs for clients and managed full cycle of interview processes.