MEGHA JOSHI
Delhi
Summary
Dedicated technical professional with 9 years in client services and technical support, specializing in Hardware Security Modules (HSM) and data security platforms. Expertise includes support for General Purpose and payShield HSMs, as well as Database Activity Monitoring (DAM) solutions. Experience in managing customer expectations, resolving critical incidents, and fostering cross-functional collaboration.
Overview
2027
2027
years of professional experience
1
1
Certification
Work History
Technical Lead
Thales
2019 - Current
- 7 years of experience working in client services.
- Delivered core support for General purpose HSMs for over 5 years, while broadening scope to include payShield HSM and DAM platform, ensuring alignment with organizational priorities.
- Integrated HSMs with applications, databases, and enterprise security systems for secure key storage and encryption.
- Cryptographic Key Management (Generation, Rotation, Backup, Restore), PKI & Digital Certificates, Secure Key Storage & Encryption.
- Hands-on experience in banking security, supporting payment cryptography, PIN processing, secure key exchange, and compliance with PCI-DSS and EMV standards using payShield.
- Working with Data Security products- Database Activity Monitoring (DAM)/DRA solution for real-time monitoring, auditing, and protection of sensitive database activities.
- Have an understanding of encryption and cryptographic key management with experience using them to protect sensitive data in database, applications, storage systems, virtualized platforms and cloud environment.
Software Engineer
Tech Mahindra
2016 - 2019
- Owned HMC application, managed outages, and coordinated with diverse teams and stakeholders to ensure swift resolution.
- Employed change management tools to enhance system reliability and response times.
- Prepared routine reports, monitored application health, and conducted sanity checks to maintain seamless business-as-usual operations.
Education
Executive MBA -
IMT
Ghaziabad01-2024
B.Tech -
Delhi Institute Of Technology And Management
Sonipat01-2016
Skills
- PKI & Certificate Management
- Digital certificates
- Incident Management
- Cross-team Collaboration
- Cloud Security
- Networking
- Experience working with clients globally
- Managing escalations
Certification
• Luna HSM and Payshield-10K certified engineer.
• Completed training RedHat Linux Administrator and have knowledge in Unix shell scripting and SQL.
• AWS Solution Architect Associate Certification.
• Executive program in Business Management.
• Completed training RedHat Linux Administrator and have knowledge in Unix shell scripting and SQL.
• AWS Solution Architect Associate Certification.
• Executive program in Business Management.
Accomplishments
• Received recognition from clients for delivering the work effectively and on time.
• Acted as a point of contact/escalation for critical customer issues.
• Collaborated with the Professional Services (PS) team to deploy, configure, and manage payShield HSM for clients in Hong Kong, including delivering end-user training and knowledge transfer sessions.
• Completed the Fly High Leadership Program, which enhanced leadership capabilities, decision-making, and cross-functional collaboration.
• Acted as a point of contact/escalation for critical customer issues.
• Collaborated with the Professional Services (PS) team to deploy, configure, and manage payShield HSM for clients in Hong Kong, including delivering end-user training and knowledge transfer sessions.
• Completed the Fly High Leadership Program, which enhanced leadership capabilities, decision-making, and cross-functional collaboration.
Hobbies and Interests
- Travelling – Exploring new cultures and places, which enhances adaptability and broadens perspective.
- Painting – Creative expression and attention to detail.
Timeline
Technical Lead
Thales
2019 - Current
Software Engineer
Tech Mahindra
2016 - 2019
Executive MBA -
IMT
B.Tech -
Delhi Institute Of Technology And Management