Summary
Overview
Work History
Education
Skills
Certification
Hobbies
Timeline
Generic

Meghali Chakraborty

Sarjapur, Bangalore

Summary

Savvy expert experienced in troubleshooting software issues in customer-focused environments. Possesses comprehensive knowledge of standard operating systems, networking protocols and technical support procedures. Skilled in identifying and resolving complex technical problems. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Overview

8
8
years of professional experience
1
1
Certification

Work History

Support Escalation Engineer

Microsoft
12.2021 - Current
  • Escalation point of contact for skills: Azure App service, Azure Bot Service, Power APP, IIS, ASP.NET, ASP.NET Core, Web API, Distributed services, Azure Signal R, Networking & Core WCF technology
  • Perform complex data analysis using tools such as Windbg, Perfview, Debug Diag, Wireshark & Visual studio
  • Review Customer code and provide recommendations for improvised performance
  • Worked on Case reviews and triage meetings to deliver early resolution of escalated cases
  • Worked on creating and fixing multiple bugs with product team
  • Delivering New hire training for all the skills and mentoring new joiners in the team on respective technologies
  • Conducting multiple interviews to make sure we have good engineers in the team
  • Work on creating multiple sample projects and copilots to automate some to the daily work we do.

Technical Support Engineer

Microsoft
09.2019 - 12.2021
  • Trained in IIS, ASP.NET, ASP.NET Core, Web API, Azure Bot Service and Distributed services technology
  • Troubleshoot scenarios where customers face issue with the above technology based applications
  • Review Customer code and provide recommendations for improvised performance
  • Worked on creating project repro’s to replicate customers scenario and fix them
  • Worked on building, deploying and beak fixing application code
  • Worked on Azure Web APP, Azure Bot Service and Azure Signal R Service
  • Mentoring new joiners in the team on respective technologies
  • Certification: Completed Azure AI-900 & AZ-900 certification.

Application Development Analyst

Accenture
08.2015 - 11.2018
  • Key Skills:
  • Trained in pl/sql and cross trained in .NET
  • Worked on migrating legacy applications vb6 code to .Net 4.6 framework using VB.NET
  • Language and VBUC tool as converter
  • Worked on building applications using WCF(SOA)
  • Worked on Testing and deploying
  • Applications at the same time.

Senior Support Engineer

Harman Connected Services
11.2018 - 09.2019
  • Was working as a vendor for Microsoft in Web Apps team.
  • Responded to support requests from end-users and patiently walked individuals through basic troubleshooting tasks.
  • Got trained in multiple technologies.

Education

BE -

Dayananda Sagar Institutions, VTU
2015

HSSLC -

Oxford Pre University College
Bangalore
03.2011

HSLC -

St. Stephen’s High School
03.2009

Skills

  • Technologies: Azure App service, Azure Bot Service, Power APP, IIS, ASPNET, ASPNET Core, Web API, Distributed services, WCF, Azure Signal R, Networking & Core WCF technology
  • People management, Application Development and infrastructure delivery
  • Team management – Assigning work and reporting
  • Analysis Tools: Windbg, Perfview, Debug Diag, Visual Studio, Perfmon, Procmon & Dotnet -Dump
  • Databases - SQL server
  • Management Tools – PowerApp, Sharepoint, Service Now, Remedy, ServiceDesk, DFM, Rave
  • Customer Satisfaction

Certification

AZ -900 (Azure Fundamentals)

AI -900 (Azure AI Fundamentals)


Hobbies

  

• Meeting New People

• Travelling 

• Dancing 

• Sketching

• Working Out 

Timeline

Support Escalation Engineer

Microsoft
12.2021 - Current

Technical Support Engineer

Microsoft
09.2019 - 12.2021

Senior Support Engineer

Harman Connected Services
11.2018 - 09.2019

Application Development Analyst

Accenture
08.2015 - 11.2018

BE -

Dayananda Sagar Institutions, VTU

HSSLC -

Oxford Pre University College

HSLC -

St. Stephen’s High School

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Meghali Chakraborty