Meghana B.A
Bangalore,KA
Summary
Resourceful Client Services Analyst skilled in executing tasks with exceptional productivity and efficiency. Specialization includes client relationship management, data analysis, and problem resolution. Demonstrates excellence in communication, collaboration, and adaptability, ensuring seamless service delivery and enhanced client satisfaction.
Overview
2
2
years of professional experience
6
6
Certification
Work History
Associate Client Services Analyst
CJ (Epsilon)
Bangalore
09.2023 - Current
- Analyzed client data to identify trends and enhance service delivery.
- Facilitated communication between clients and internal teams to ensure project alignment.
- Supported client inquiries and resolved issues with efficiency.
- Collaborated with cross-functional teams to improve service offerings and solutions.
- Monitored client feedback to recommend effective service improvements.
- Conducted training sessions for staff to enhance knowledge of client service procedures.
- Ensured compliance with company policies regarding client service standards.
- Evaluated processes to pinpoint areas for increased efficiency and cost reduction.
- Provided top quality control and eliminated downtime to maximize revenue.
Research Intern
Max Fashion
Bangalore
03.2023 - 05.2023
- Identified emerging fashion trends and customer preferences through comprehensive market research.
- Researched Cyclic and Non-Cyclic retail theories to correlate findings with company strategies.
- Developed data-driven solutions to enhance productivity and efficiency in retail management.
Trainee
A Ravi Rag Industries
Bangalore
07.2022 - 08.2022
- Collaborated with team members to enhance operational workflows.
- Supported existing staff by assisting with various tasks and responsibilities.
- Conducted research, compiled data, updated spreadsheets, and generated timely reports.
Activities Coordinator
Seva In Action
Bangalore
03.2019 - 05.2019
- Coordinated community events to drive engagement and participation.
- Managed logistics for workshops, ensuring seamless execution of activities.
- Developed activity schedules to boost member involvement and interest.
Education
Master of Commerce - International Business - International Business
Mount Carmel College, Autonomous
Bangalore01-2023
Bachelor of Commerce - Specialization in HR And Marketing
Christ Deemed To Be University
Bangalore01-2021
Skills
- Client communication
- Client data analysis
- Service delivery enhancement
- Customer relationship management
- Data-driven solutions
- Cross-functional coordination
Certification
- An entire MBA in 1 course: Award Winning Business School prof.
- Competitive Strategy
- Advanced Competitive Strategy
- Bridging the gap between Strategy Design and Delivery
- Expert Excel
- FRENCH LEVEL 1
Timeline
Associate Client Services Analyst
CJ (Epsilon)
09.2023 - Current
Research Intern
Max Fashion
03.2023 - 05.2023
Trainee
A Ravi Rag Industries
07.2022 - 08.2022
Activities Coordinator
Seva In Action
03.2019 - 05.2019
Master of Commerce - International Business - International Business
Mount Carmel College, Autonomous
Bachelor of Commerce - Specialization in HR And Marketing
Christ Deemed To Be University
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