Meghana BALLAL
Bengaluru,KA
Summary
Highly motivated and experienced human resource coordinator skilled in payroll, talent acquisition, organizing employee wellness programs, and adaptable to the new work environment. Adept at managing employee records, providing administrative support, and handling the organization's budget. Also have experience in looking after the training and placement activities of students by having a close liaison with the industry for the placement of students and to work in consultation with coordinating Institute interaction for organizing lectures from the professionals and industry.
Overview
1825
1825
years of professional experience
4
4
years of post-secondary education
Work History
Group Manager - Application Support
Info edge India Pvt Ltd.
Bangalore
02.2022 - Current
- Actively engage and manage the application support team which includes reporting and maintaining & calculating SLA metrics of different IT clients
- Responsible for handling new-hire trainings and system training sessions
- Conducted and improvised process knowledge-sharing
- Managed a team of 50 desk agents to coordinate and contribute to business needs
- Supervise and prepare reports and documentation related to the process quality and oversee day-to-day operations
- Monitored team performance and provided reports on metrics
- Ensure that all participants of the IM process deliver as per the expected matrix
- Drive process adherence during any Incident Handling
- Participate in the Incidents to ensure that all parties contribute to the resolution
- Send IT communications to all stakeholders updating the progress of the incidents
- Coordinate between multiple support teams and with vendors to deliver incident resolution
- Validate the Incident Report for the appropriate update and ensure that the RCA is delivered as required
- Maintained first point and central communication of IT through calls, emails, and ticketing tools
HR CO-ORDINATOR
Tetherfi Technologies Pvt Ltd.
Mangalore
08.2021 - 10.2021
- The Human Resources (HR) Coordinator is the representative of the human resources department that facilitates all HR functions and programs
- Answering employee requests and questions
- Coordinate and delegate the task to the appropriate person in the team
- Update and keep employee records in check
- Assisting in the recruitment and interview processes
- Help supervisors in assessing employee engagement and evaluation
- Responsible for analyzing training needs, developing training curricula, and delivering training courses
- Administering various employee benefits programs, such as group insurance, long-term disability, pensions, and profit-sharing
- Maintain the HR team's calendar (scheduled meetings, interviews, HR events, etc.)
- Create and submit reports to senior management
- Formulating methods to improve employment policies, processes, and practices as well as recommending management changes
Training & Placement Officer
A.J. Institute of Engineering & Technology
Mangalore
05.2018 - 07.2021
- Research Job Trends: Placement officers research to learn the skills, abilities, and credentials employers seek for graduates of the school's departments and majors
- They use the university's degree plans and course descriptions, in addition to coordinating with professors and department heads, to find relevant job titles and industries for graduates
- Provide Career Services to Students: Helping students create their resumes and cover letters, find internship or externship sites, and apply for jobs in their fields are all part of a placement officer's duties
- They also provide mock interviews to give students practice answering common questions and provide information about companies hiring in the area
- Network with Local Employers: Having strong relationships with employers helps placement officers set up local partnerships with companies where students can do internships or externships or visit for job shadowing
- They also recommend students to these employers after they learn what skills companies prefer from candidates
- Plan Hiring Events: Planning campus hiring events like job fairs gives students exposure to potential jobs and helps local companies find suitable candidates
- Placement officers use their knowledge of job trends and the employer network they have built to bring a variety of employers to the school for a successful event
- Screen Potential Candidates: Coordinating with employers, placement officers run background checks on students who seek internships or externships to verify students have the prerequisite education and meet all additional requirements for these companies' positions
TEAM LEAD - OPERATIONS
IBM India Pvt Ltd.
Bangalore
08.201 - 10.201
- Conducted and improvised process knowledge sharing
- Managed a team of 50 desk agents to coordinate and contribute to business needs
- Supervise and prepare reports and documentation related to the process quality and oversee day-to-day operations
- Monitored team performance and provided reports on metrics
- Ensure that all participants of the Incident Management process deliver as per the expected matrix
- Drive process adherence during any Incident Handling
- Participate in the Incidents to ensure that all parties contribute to the resolution
- Send IT communications to all stakeholders updating the progress of the incidents
- Coordinate between multiple support teams and with vendors to deliver incident resolution
- Validate the Incident Report for the appropriate update and ensure that the RCA is delivered as required
- Maintained first point and central communication of IT through calls, emails, and ticketing tools
- Provided and maintained Admin, Wi-Fi access through Active Directory, and USB access through AV Console
- BMC Remedy Ticketing Tool (Logging, Assigning) Installation-MS server and providing file share access to the users
- Performed troubleshooting
- Outlook, VPN, FileZilla, Password reset (Email)
- Maintained file sharing
- Worked on Proxy and anti-virus issues
- Responsible for handling new-hire trainings and system training sessions
Education
Bachelor of Engineering - Electronics and Communications Engineering
St. Joseph's Engineering College
Mangalore 08.2007 - 06.2011
Skills
Personal Information
Nationality: India
Timeline
Group Manager - Application Support
Info edge India Pvt Ltd.
02.2022 - Current
HR CO-ORDINATOR
Tetherfi Technologies Pvt Ltd.
08.2021 - 10.2021
Training & Placement Officer
A.J. Institute of Engineering & Technology
05.2018 - 07.2021
Bachelor of Engineering - Electronics and Communications Engineering
St. Joseph's Engineering College
08.2007 - 06.2011
TEAM LEAD - OPERATIONS
IBM India Pvt Ltd.
08.201 - 10.201
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