Meghana Behere
VP & Delivery Head
Pune
Summary
With over 23 years of experience, I'm a dynamic business leader who has significantly contributed to the growth of industry-leading organizations like Datametica, Apisero, and Persistent Systems. Currently leading global delivery for banking customers at Persistent Systems, I've previously led Datametica and Apisero through substantial growth phases. At Persistent Systems, I played key roles in account management, delivery management, and overseeing a ~$350M business. My expertise lies in delivery execution, building strong customer relationships, talent management, planning, budgeting, operations, and organization development. I'm excited to leverage these skills to drive growth in a rapidly expanding organization.
Overview
20
20
years of professional experience
Work History
Chief Operating officer
Datametica Pvt. Ltd
- As the COO of Datametica, I led the development and execution of our strategic plan, ensuring operational alignment with objectives through collaboration with the CEO and executive team
- KPIs were established for each function to track progress towards goals
- I streamlined operations in product engineering, professional services, and delivery, improving efficiency, cost-effectiveness, and quality across 1200 employees by establishing the delivery excellence function
- Prioritizing learning , I setup a L&D function and engaged a leadership coach
- Leadership development interventions, robust training and upskilling programs were implemented
- Guided the talent acquisition team on the overall talent hiring strategy inlcuding partnering with local universities for talent
- I championed employee engagement and fostered a culture of collaboration and growth.
Executive Vice President - Global Delivery and Operations
Apisero Global Integration Solutions Pvt. Ltd.
- I led the global delivery and served as the India Site head at Apisero, focusing on structuring the organization for multi-fold growth
- My responsibilities included end-to-end delivery management for 150+ accounts, defining delivery excellence processes, and implementing risk management models
- I maintained industry-leading customer relationships with a CSAT of 9.4/10 and strong partnerships with MuleSoft and Salesforce
- I collaborated with sales in pre-sales activities, designed resource management processes with continuous focus on upskilling the delivery team
- Org change management was one of my primary charter to ensure the delivery team delivered flawlessly as we grew from 650 to 2000+ in a year
- Partnering with HR, I built employee-oriented processes , prioritized people engagement to build high performance teams
- Additionally, I oversaw IT operations, implementing ISMS controls and achieving ISO:27001 certification.
Delivery partner for Telecom & Media Business
- As a Delivery Partner, I doubled my portfolio to 7M in one year by partnering with the sales team and developing delivery teams for world-class services
- I nurtured deep customer relationships, leading to high customer satisfaction with a CSAT of 6/7
- I achieved delivery excellence with over 70% of projects rated 4.3+/5 on quality
- I drove pre-sales support, improved operational efficiency (GM improvement from 45.2% to 50.8%), and maintained a better-than-industry-average DSO
- I created leadership development programs, engaged teams on customer roadmaps, and drove account plans for portfolio growth.
Chief of staff to COO
Persistent
- Persistent selects 2 high potential employees to be personally mentored by the CEO & COO
- I was selected to be part of this programme and was groomed by the COO to take up business leadership positions to fuel Persistent's growth
- This role opens access to the entire leadership of the organization to learn and grow as a leader
- As part of this role I was instrumental in short-term and long-term strategy buildout, program management of organization design and development initiatives by the COO.
Account Manager
Persistent Systems
- Worked across different customers in Telecom & Media and BFSI space , responsible for Project management, Quality management, Knowledge management , productivity improvements
Vice President & Delivery Head
Persistent Systems Ltd.
12.2022
- As the Delivery Head at Persistent, I manage a portfolio of $140M with a team size of 1500+ Engineers across geographies for our Banking customers
- My charter involves strategic growth plans including farming, presales support, and deal management delivering a 10% Y-o-Y revenue growth
- Building strategies to deliver large programs, SOP for engaging on large accounts, working with horizontal competency teams to expand footprint in accounts
- Ensuring 'start green stay green' on all the projects by following best practices in engineering and governance driving efficiency and value adds
- I have built high performing teams focusing on quality deliveries, clear communication and customer engagement leading to customer delight
- I partnered with the HR team to build an open, growth oriented and learning culture enhancing employee retention.
Head - Business Planning and Operations - Technology Services Unit
Persistent Systems Ltd.
04.2016 - 09.2020
- As the head of Business Planning & Operations for Persistent's largest unit with 6800 employees, reporting directly to the Unit President, I spearheaded several key initiatives
- I developed and executed the unit's Vision, Mission, and business plans for topline and bottomline growth
- I also redesigned the Revenue forecasting process, reducing variance from approximately 5% to less than 2%
- Implemented Business predictability models utilizing RPA and data insights
- Additionally, I managed budgets, drove reorganization and change management efforts, and enhanced systems and processes for improved efficiency
- Notably, I actively participated in the Board of Directors proceedings, demonstrating articulate and persuasive communication skills and effectively managing expectations with the board
- Lastly, I played a key role in identifying and addressing growth inhibitors, fostering a growth mindset within the organization.
Developer
WebThought Technologies Pvt Ltd.
07.2000 - 12.2000
- Worked as a developer to develop two websites jebkharchi.com & medicotantra.com leveraging Perl, MySQL
Skills
Business Forecasting
Education Summary
Bachelor of Engineering, Computer Science and Engineering, 06/01/00, S.S.G.M College of Engineering Shegaon, Amravati University, India, First Class 72%
Personal Information
- Passport Number: Valid till 2024
- Date of Birth: 03/21/78
- Visa Status: Valid B1 Visa
Timeline
Vice President & Delivery Head
Persistent Systems Ltd.
12.2022
Head - Business Planning and Operations - Technology Services Unit
Persistent Systems Ltd.
04.2016 - 09.2020
Developer
WebThought Technologies Pvt Ltd.
07.2000 - 12.2000
Chief Operating officer
Datametica Pvt. Ltd
Executive Vice President - Global Delivery and Operations
Apisero Global Integration Solutions Pvt. Ltd.
Delivery partner for Telecom & Media Business
Chief of staff to COO
Persistent
Account Manager
Persistent Systems
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