Meghana B N
Bangalore
Summary
Dynamic Merchant Risk Investigator with a proven track record at Phonepe, specializing in fraud detection and risk mitigation strategies. Passionate about enhancing organizational security through innovative solutions and collaboration with cross-functional teams.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Merchant Risk Investigator
Phonepe
03.2024 - Current
- Lead complex investigations into suspicious transactions, patterns, and behaviours to detect and mitigate fraudulent activities in real-time.
- Develop and implement comprehensive fraud prevention strategies, controls, and protocols to minimize financial and reputational risks to the company.
- Analyse fraud metrics and trends to produce detailed reports for senior management, providing insights into ongoing fraud risks and recommending preventive measures.
- Automated the Offline chargeback by analysing the yield rate based on the logics applied.
- Develop and maintain internal control procedures to safeguard financial transactions and sensitive information, minimizing the risk of errors or misuse
- Collaborate closely with internal departments (e.g., Analytics and AML) to ensure alignment on fraud risk management strategies and resolution of fraud incidents.
- Stay up-to-date with emerging fraud trends, technologies, and industry best practices to strengthen the organization’s fraud detection and prevention capabilities.
- When potential fraudulent activity is detected, investigate individual transactions or user accounts for potential fraud, collaborating with the relevant teams to block or halt any suspicious activities.
Senior Compliance Associate
Amazon
05.2022 - 03.2024
- Monitor violations, recommend corrective actions, and analyze compliance data across NA, EU, and FE regions.
- Classify Report products based on SOP.
- Provides ideas for process improvements to enhance process efficiency, quality and customer satisfaction.
Investigation Specialist
Amazon
05.2019 - 03.2022
- Investigating all criminal and suspicious activities directed toward the organization and its clients ensuring that proper policy/procedures and legal requirements are followed.
- Preparing and presenting comprehensive status reports for management on all circumstances of high concern and final summaries reporting investigative results.
- Conducting investigations and escalations of money laundering Accounts.
- Identifying weaknesses in internal policies and procedures which may place the organization at financial risk and suggesting improvements to said policies and procedures.
- Provide operational support on fraud, chargeback and collection processes.
- Maximize recovery of fraudulently used cards, advising fraudulent deposits for cancellation.
- Review fraud trends and recommend changes to prevent future fraud claims.
- Participation in the process of improving risk management procedures.
- Escalating issues as necessary, cooperation with Compliance team, Payments and third parties.
Education
Bachelor of Engineering - Electronics and Communication Engineering
VTU
Bangalore01.2017
Skills
- Fraud Risk Management
- Data Analytics and Reporting
- Fraud prevention controls
- SQL
- Risk Mitigation Strategies
- Fraud detection
- Compliance monitoring
Certifications
- Completed certification from Udemy for Web3: Zero to Hero.
- Completed certification from Udemy for Blockchain: Complete Blockchain Course for Beginners.
Certification
I hereby declare that the above-mentioned facts are true and correct to the best of my Knowledge and Belief.
Timeline
Merchant Risk Investigator
Phonepe
03.2024 - Current
Senior Compliance Associate
Amazon
05.2022 - 03.2024
Investigation Specialist
Amazon
05.2019 - 03.2022
Bachelor of Engineering - Electronics and Communication Engineering
VTU
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