Summary
Overview
Work History
Education
Skills
Languages
Affiliations
Accomplishments
Certification
References
Timeline
Generic

Meghana GS

Bnagalore

Summary

As a Content Moderation Associate with a robust background in data analytics and Trust & Safety, I am dedicated to leveraging my skills to ensure the highest levels of user safety and integrity across platforms. My experience with content moderation, combined with my academic background in Business Administration and Management, has equipped me with a strong foundation in product policy analysis, risk identification, and cybersecurity. I am adept at working in dynamic environments, collaborating with cross-functional teams, and using technical know-how to drive innovation and proactive solutions. My goal is to contribute to a forward-thinking organization like Google, where I can apply my strategic thinking and thought leadership to enhance user trust and safety.

Overview

2
2
years of professional experience
1
1
Certification

Work History

Customer Service Associate, Content Moderation

Accenture
Bangalore
05.2022 - Current
  • Working as a Digital Content Reviewer at Accenture, skilled with all requirements necessary for project success.
  • Examining content reported by users.
  • Determining whether content meets guidelines.
  • Removing harmful or inappropriate content.
  • Blocking users who post harmful content.
  • Understanding a platform's guidelines and rules.
  • Following guidelines for consistent moderation.
  • Providing reasons for the removal of content.

Responsibilities:

  • Manage high-visibility trust projects to build critical trust protections and fight abuse in user-generated content.
  • Analyze and debug escalations, identify trends indicating bigger product risks.
  • Use technical acumen to drive project delivery, challenge proposals, and identify risks.
  • Manage multiple projects of moderate to high complexity against tight timelines, collaborating with Engineering, Program Management, Legal, and Policy teams.
  • Drive usage and adoption of AI for effective abuse fighting by identifying opportunities to reduce OPEX, catch abuse faster, or improve decision-making quality.
  • Perform on-call responsibilities on a rotating basis, including weekend coverage as needed.
  • Review controversial, offensive, or sensitive content as part of the role.

Education

BBA - Business Administration And Management

Bachelor of Business Administration And Management
Kuvempu University
04-2017

Skills

  • Technical Skills:MS Office
    Accounting
    Digital Content
    Customer Service
    Digital Marketing
    Marketing
    SQL
    Data Analytics
    Colaboratory
  • Core Competencies:Product policy analysis
    Identifying policy risks
    Working with abuse, spam, fraud, or malware
    Statistical analysis
    Hypothesis testing
  • Soft Skills:Integrity
    Quick Learning
    Analytical Thinking
    Good Judgment
    Patience
    Passion
    Problem Solving
    Excellent Influencing Skills
    Ability to work in a dynamic environment
    Cross-functional Collaboration
  • Innovation
  • Leadership
  • Proactive
  • Strategic
  • Thought Leadrership
  • Quality Assurance
  • Project Management
  • Customer Complaint Resolution
  • Safety Regulations
  • Team Collaboration
  • Customer Support
  • Regulatory Compliance
  • MS Office proficiency
  • Account Maps Markets Meet Metrics Team Members

Languages

English
First Language
Hindi
Intermediate (B1)
B1
Telugu
Intermediate (B1)
B1

Affiliations

  • Trust and Safety Project, Under Social Media (May 2023 – Present)
  • Consumer Satisfaction Analysis: Conducted a survey in supermarkets across Bangalore to gather customer satisfaction and feedback.
  • Consumer Behaviour towards Samsung Mobile in Shivamogha District
  • Online Shopping Cart

Accomplishments

  • Top Performer, Accenture: Awarded for excellent performance and achieving client targets.
  • Star of Business, Accenture

Certification

  • Certificate in Employability Skills
  • Certificate in Business Analysis
  • Certified for Business Analyst and Excel

References

References available upon request.

Timeline

Customer Service Associate, Content Moderation

Accenture
05.2022 - Current

BBA - Business Administration And Management

Bachelor of Business Administration And Management

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Meghana GS