Hi, I’m
MEGHANA IMMANENI
Hyderabad
Summary
Dynamic professional with a robust engineering foundation and over 11 years of experience in renewals, account management, customer success, and sales analytics. Proven track record of consistently exceeding performance targets through the implementation of innovative strategies and a commitment to maintaining high-quality standards in every project. Expertise in relationship management and account mining has cultivated strong client partnerships, significantly enhancing retention rates. Dedicated to leveraging a diverse skill set to drive long-term success and growth within the organization.
Overview
11
years of professional experience
4
Certifications
Work History
Thomson Reuters
Account Specialist - Customer Success
11.2022 - Current
Job overview
- Developing a deep understanding of the customer journey and building a strong relationship.
- Managing a Book of Business (BOB) of $10M and responding to all client queries in a timely manner.
- Maintained strong relationships with clients through regular communication and proactive problem-solving efforts.
- Ensuring timely management of renewal business.
- Managed multiple accounts simultaneously, demonstrating exceptional organizational skills and attention to detail.
- Engaging with clients based on their trends and usage patterns. Focusing on retention and negotiation strategies.
- Conducting Quarterly Business Reviews (QBRs) with clients.
- Completed routine and complex account updates to resolve problems.
- Keeping customers informed about new products and features. Identifying additional revenue opportunities and strategic partnerships that contribute to the company's overall revenue growth.
- Prepared and submitted timely invoices, statements and payment reminders for customers.
- Collaborating with marketing and sales teams to create personas in target accounts for customer activities, such as sales-focused events and webinars.
- Improved team efficiency with introduction of collaborative CRM system, facilitating better communication and account tracking.
- Collaborated with sales team to upsell products and services, resulting in higher revenue generation.
- Developed customized financial solutions for clients, addressing their unique needs and concerns.
- Enhanced client satisfaction by promptly resolving account issues and providing exceptional customer service.
Cloud4c Services
Assistant Manager - Inside Sales
03.2021 - 11.2022
Job overview
- Create and manage the marketing budget, ensuring the efficient allocation of resources and optimizing ROI.
- Oversee market research to identify emerging trends, customer needs, and competitor strategies.
- Monitor brand consistency across all marketing channels.
Sunera Technologies
Associate Lead - Business Development
03.2020 - 03.2021
Job overview
- Develop and execute comprehensive marketing strategies and campaigns that align with the company's goals and objectives.
- Lead, mentor, and manage a high-performing marketing team, fostering a collaborative and results-driven work environment.
Innominds Software Private
Senior Business Development Executive
01.2017 - 01.2020
Job overview
- Implemented creative problem-solving strategies to address unforeseen challenges during project implementation.
- Secured lucrative contracts through effective negotiation of pricing, terms, and conditions.
- Collaborated with product teams to ensure seamless integration of customer feedback into future product iterations.
- Developed compelling sales presentations that effectively communicated the unique value proposition of company offerings to prospective clients.
- Drove revenue growth by proactively pursuing untapped market segments and securing high-value clients.
- Increased profitability by consistently meeting or exceeding sales targets through disciplined execution of business plans.
Tech Mahindra
Associate Business Analyst - Customer Success
03.2015 - 12.2017
Job overview
- Collaborated with cross-functional teams to ensure the successful execution of crucial initiatives.
- Actively contributed to the ongoing success of team members by sharing knowledge, insights, and best practices during regular meetings and collaborative working sessions.
- Participated in regular training sessions and workshops to stay updated on industry best practices and emerging technologies relevant to job function.
- Demonstrated excellent problem-solving skills when faced with unexpected challenges, devising innovative solutions that minimized negative impacts on project timelines or budgets.
- Contributed to increased customer satisfaction levels by recommending improvements to internal processes based on client interaction experiences.
- Organized daily tasks for better efficiency and use of resources.
Education
Kakatiya UniversityWarangal, India
B.Tech from Mechanical Engineering
04.2001
Skills
Customer engagement
Customer relationship development
Microsoft office proficiency
Terms negotiation
CRM software
Revenue growth
Strategic planning
Strategic communications
Cross-functional coordination
Teamwork and collaboration
Time management
Excellent communication
Problem-solving
Decision-making
Accomplishments
- Exceeded in the first year i.e FY2024
- Handled 3 BOBs in the first year itself and all the 3 BOBs achieved 105,103 and 101 respectively
- Achieved 106% in FY 2025
Certification
GCP
ELIGIBILITY
- 6+ years of account management & customer success experience
- Understanding the Customer
- Managing Complex Global Service Integrators (GSIs)
- Operational & Execution Excellence
- Technical & Strategic Development
Timeline
Account Specialist - Customer Success
Thomson Reuters
11.2022 - Current
Assistant Manager - Inside Sales
Cloud4c Services
03.2021 - 11.2022
Associate Lead - Business Development
Sunera Technologies
03.2020 - 03.2021
Senior Business Development Executive
Innominds Software Private
01.2017 - 01.2020
Associate Business Analyst - Customer Success
Tech Mahindra
03.2015 - 12.2017
Kakatiya University
B.Tech from Mechanical Engineering
04.2001