Summary
Overview
Work History
Education
Skills
Awards
Ideasinnovationbestpractices
Timeline
Generic
Meghana Jalihal

Meghana Jalihal

Pune

Summary

Senior technology Professional seeking leadership roles in Services.

Overview

26
26
years of professional experience

Work History

Director -Professional Services

Hitachi Vantara
PUNE
07.2024 - Current
  • Bootstrapping: Setting up a Global Shared Services center from scratch by moving roles offshore without impacting global delivery and business outcomes.
  • Managed teams across different timezones to manage AMER and EMEA geos, with APAC next in line.
  • Responsible for end-to-end operational processes for PS org.
  • Developed and implemented comprehensive strategies to standardize processes across GEOs.
  • Automation & Process Improvement: Drive automation in the mundane, repeatable, processes to reduce errors and increase productivity.
  • Collaborated with senior sales leadership to set long-term KPIs for the function. Recommend strategic insights to drive profit margins and other bottom line and top line levers. (Utilization rate, Scheduled Billable Hours, etc)
  • Team Management: Recruited, trained, supervised, evaluated, and mentored managers and leads.

Senior Manager

Veritas Technology Solutions Pvt Ltd
Pune
02.2019 - 06.2024
  • Setting up the Global Shared Services team right from inception to auto-pilot mode
  • Responsible for E2E delivery of Sales cycle right from BID creation to Project closure
  • Managed the Shared Services team across all geos (APJ, EMEA, AMS) handling both Pre sales and post sales cycle business (Deal Desk and Project Management)
  • Managed the integration of PSA (Professional Services Accounting) with OSC, Oracle R12, Apptus to manage the Deal review, Deal Booking and project accounting activities
  • Responsible for Vendor management, P&L, Bookings, Revenue, and Cost forecasting; margin analysis, project health/profitability analysis
  • Collaborate effectively with cross functional teams like Sales, Vendors, Order Management, Account payables and receivables, PSA admin to document, streamline the process wherever possible

Senior Manager

COGNIZANT
11.2017 - 05.2018
  • Responsible for tracking, monitoring and reporting to Leadership team for revenue across the entire Testing practice
  • End to End ownership of corporate tool-CForecast for revenue forecasting for entire practice
  • Collaborate with business leaders on operating levers to improve revenue and enhance margins
  • Providing insights through SFDC reports on deals – Deals -won, lost and in Pipeline
  • End to end ownership of internal deal review process to arrest the impact on margins
  • Initiate, track and monitor the Bid Vs Did value programs
  • Set benchmark scorecards

Senior Manager

COGNIZANT
07.2015 - 11.2017
  • End to End ownership of corporate tool – CMargin deployment for entire Testing practice
  • Schedule, Track and Monitor Cognizant’s Testing horizontal (~2Billion) Margin Optimization plan
  • Provide valuable insights to various parameters dragging and lifting the Testing Customer Profit
  • Provide insights to leadership by analyzing data on the financials & operation levers
  • Identify Key actions against every dragging account using the ops reports and analysis
  • Complete ownership of Testing practice communication like Margin Optimization mailers, KPI Reports and Dashboard
  • Effective cross functional collaboration with various Delivery teams, Ops Teams, other interfacing teams for effective reporting
  • Provide support in preparation of all executive decks published for Cognizant CEO

Manager

COGNIZANT
05.2012 - 07.2015
  • Test Manager for all the projects Cognizant was engaged with RBS
  • Manage overall Testing Delivery and process for multiple testing projects through initiation to continuous improvement
  • Plan and Track schedules for all projects across the release calendar
  • Manage and hold status meeting, be the SPOC from the Testing for all new engagements
  • Review all critical testing artefacts of all projects like estimation, planning documents, Completion reports, Weekly reports / dashboards
  • Risk Management, Incident Management and participate in all critical client stakeholder meetings for scoping, planning and execution of the release
  • Preparation of SOW, PB for new / modified engagements
  • Maintain the Account level Utilization, Various profitability parameters and increase Customer Profit
  • Own all the Testing new initiatives and current engagement, creating proposals for all Quality Assurance requirements
  • Handled all automation strategies and delivery across all phases
  • Facing Quality Initiative Audits, PMRs for projects and provide evidences, closing OBS/ NCs in time with taking proper corrective and preventive action
  • Drive Account level Best Practices, Innovations providing value adds to the customer
  • Performance Management, Escalation Management, Conflict resolution, Career development plan, coaching and mentoring the team for career mapping etc

Senior Associate

COGNIZANT
02.2010 - 05.2012
  • Role of Test Lead, involvement in the effort estimation (TCP) for project and new CRs
  • Preparation of SOWs, CRs for any new work
  • Plan and Track schedules of the project
  • Published Test Strategy, Test Plan, Test Closure Memos, RTMs & facilitating sign-off/review
  • Analyze the functional requirements, reviewing the Test Artefacts
  • Initiated the preparation, execution of tests and monitor and control the execution
  • Collaboration with Client, Vertical & On-site folks for Planning, Status Reporting, Risk Highlighting
  • Provide mentoring and work direction to team members
  • Ensure the Defined Testing process is adhered to by work effectively with the team to achieve results
  • Allocation and co-ordination of the work to all the team members as per schedule
  • Managed test management activities like budget tracking, test scheduling, acquisition of test environment, summary test report, weekly test reports, setup configuration management of test aware
  • Preparing the Defect Report and co-ordination with the team to get the defects closed early
  • Participate in all client stakeholder meeting for finalization of scoping, planning, weekly review meetings
  • Highlight Risks to client with appropriate resolution
  • Hold demos and stakeholder workshops based on the need to understand the working of the application
  • Metrics collection and Publishing; PMR presentation, co-ordination with the DAG team for process audits
  • Preparation of Case Study, Retrospection, Values Adds and demonstrate the Capabilities to Customer through effective presentation
  • Maintaining the estimation and capacity planning of the Account
  • Taking active part in organizational initiatives like Case Study, RFPs, RFIs, Deck presentations
  • Mentoring & Performance Management of the team

Senior Software Engineer

ACCENTURE SERVICES PVT Ltd
06.2007 - 02.2010
  • Played the dual role of Test Lead and & Senior Tester for few CRs managing 4-5 team members
  • Involved in the effort estimation for new Change Requests
  • Wrote & reviewed Test approach, plan, closure memos, RTMs & facilitated sign-off/review on documents
  • Initiated the preparation, execution of tests and its execution
  • Direct customer interaction, onsite co-ordination on a regular basis
  • Provide mentoring and work direction to team members
  • Allocation and co-ordination of the work to all the team members as per schedule
  • Managed test management activities like budget tracking, test scheduling, acquisition of test environment, summary test report, weekly test reports, setup configuration management of test aware
  • Analyzing of functional requirements
  • Performed Black box testing
  • Involved in scripting, execution, reviewing of the test scenarios, test condition, test scripts, test execution and test data setup
  • Involved in System Testing, Regression Testing, Integration Testing, End-To-End Testing, Peer reviews
  • Preparing the bug report and co-ordination with the team to get the defects closed early

Software Programmer

eSSecom Pvt. Ltd
Bengaluru
02.2007 - 06.2007
  • Design of HTML pages with Client Side validation using JavaScript
  • Server Side scripting with the help of Java, JSP
  • Sending/Receiving information between the web browser and web server using AJAX
  • Involved in development of Manage, MT103 Transaction module
  • Involved in Unit Testing of Application

Software Consultant

Abyss and Horizon Consulting Pvt. Ltd
01.2004 - 08.2004
  • Design and Development of Remitter/Beneficiary Registration/Modification
  • Development of new Mode of Disbursal – remittance card
  • Also was effectively involved in Unit, Integration Testing
  • Co-ordinate with the automation team for automation of smoke tests
  • Preparing User-Manuals for Bahrain Branch Users, Programs Specification and System Manual

Software Programmer

EngiSanita
Pisa
07.2002 - 01.2003
  • Company Overview: VoIP, IMS based global software Product Company located in Bengaluru, India
  • Main Role in the design and development of order placer
  • Connecting to the Oracle database
  • Testing the actor with the MESA testing tool
  • VoIP, IMS based global software Product Company located in Bengaluru, India

Software Engineer

Sonim Technologies (Synergy InfoTech)
03.1999 - 05.2000
  • Company Overview: VoIP, IMS based global software Product Company located in Bengaluru, India
  • The objective was to use C-like constructs for program development & these constructs should translate to an optimum code sequence in the corresponding assembly output
  • The project contained the development of modules listed below: Compiler like tool to convert a C-program to equivalent assembly language program
  • Development of an assembler for the processor family to convert an assembly program to semantically equivalent object program in COFF, bindump, Intel Hex, ASCII bin and hex
  • A linker to link multiple COFF object files and generation of executable files in the desired format
  • Development of source-level debugger
  • VoIP, IMS based global software Product Company located in Bengaluru, India

Education

M.S - software Engg

University of Sant’anna
PISA, Italy
01.2002

B.E - computer Science

SDM, Dharwad
Dharwad, India
01.1998

Skills

  • Bootstrapping a function
  • Services and Sales Ops Delivery
  • Strategic Planning
  • People management
  • Financial analysis,margin optimization
  • Program management
  • Stakeholder management

Awards

  • VERITAS Level 3 awards, Q2 FY23, Empower employees to succeed and grow
  • VERITAS Level 3 awards, Q1 FY23, Inspire trust with integrity and accountability
  • VERITAS Level 3 awards, Q3 FY22, Excel as a team through collaboration and inclusion
  • VERITAS Level 3 awards, Q1 FY21, Empower employees to succeed and grow
  • Making a Difference for Cognizant, Q2 FY16, Gem Award for Margin Multiplier project
  • Making a Difference for Cognizant, Q1 FY16, Gem bulls eye Margin Interlock champion
  • Project awards, for two projects Global Account and Investment Portal
  • Project of the Year Award, for Global Accounts
  • ACE (Accenture Centre of Excellence), 2008

Ideasinnovationbestpractices

  • Automation of BIDS creation flow using BOTS
  • Streamlining of Sales operations across geos
  • Presented best practices as part of Knowledge Café
  • Automated the Swift Message generation
  • Automated the delivery reports and dashboards using Excel Macros
  • Mentored the team to create in house accelerators like PAIN message, PAYMUL messages
  • Formulated, Launched and Executed the Innovation Campaign for UK Delivery Unit across 2500+ resources for 2013 in Cognizant Technology Solutions Ltd
  • Designed 'Test Design Scorecard' to ensure enhanced test design coverage and give more emphasis on key areas like Boundary Value, Negative Testing, Exceptional scenarios

Timeline

Director -Professional Services

Hitachi Vantara
07.2024 - Current

Senior Manager

Veritas Technology Solutions Pvt Ltd
02.2019 - 06.2024

Senior Manager

COGNIZANT
11.2017 - 05.2018

Senior Manager

COGNIZANT
07.2015 - 11.2017

Manager

COGNIZANT
05.2012 - 07.2015

Senior Associate

COGNIZANT
02.2010 - 05.2012

Senior Software Engineer

ACCENTURE SERVICES PVT Ltd
06.2007 - 02.2010

Software Programmer

eSSecom Pvt. Ltd
02.2007 - 06.2007

Software Consultant

Abyss and Horizon Consulting Pvt. Ltd
01.2004 - 08.2004

Software Programmer

EngiSanita
07.2002 - 01.2003

Software Engineer

Sonim Technologies (Synergy InfoTech)
03.1999 - 05.2000

M.S - software Engg

University of Sant’anna

B.E - computer Science

SDM, Dharwad

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Meghana Jalihal