Summary
Overview
Work History
Education
Skills
Declaration
Languages
Timeline
Generic

MEGHANA KONDAPALLY

United kingdom

Summary

Energetic Floor Team Member known for high productivity and efficient task completion. Skilled in customer service, inventory management, and sales support. Excelling in communication, teamwork, and adaptability to ensure smooth operation on the sales floor. Committed to providing outstanding customer experiences through proactive engagement and problem-solving abilities.

Overview

2
2
years of professional experience

Work History

Floor Team Member

Heritage pub
Ware
02.2025 - Current
  • Deliver high-quality customer service in a busy bar and hospitality environment
  • Prepare and serve alcoholic and non-alcoholic beverages efficiently and responsibly
  • Handle cash and card payments accurately, ensuring till balance
  • Maintain cleanliness and organisation of the bar area in line with health & safety standards
  • Comply with licensing laws, food hygiene, and safety regulations
  • Work collaboratively with team members during peak service times to ensure smooth operations

Customer service team lead

M&S Simply food
Coatbridge
11.2024 - 12.2024

Provided excellent customer service, assisting with queries, transactions, and recommendations. Led the team to ensure smooth operations and high standards. Trained staff to improve efficiency and product knowledge. Managed tills, cash handling, and ensured compliance with policies. Oversaw stock replenishment, store presentation, and health & safety. Resolved customer complaints to maintain satisfaction.

Team Leader

Pepes piri piri
Anniesland
08.2024 - 11.2024

Led front-line customer service, ensuring quick order taking, issue resolution, and a great dining experience. Supervised burger station, ensuring quality and efficiency. Managed order packing and presentation, maintaining accuracy during peak times. Coordinated team efforts to optimize workflow and maintain a clean, compliant environment. Supported and guided team members for a positive, customer-focused atmosphere.

Team Member

Greegs
Stenhousemuir
04.2024 - 08.2024

Provided exceptional customer service in a busy bakery, ensuring prompt and friendly service. Handled front-of-house duties, including order taking and transactions. Maintained cleanliness and adhered to health and safety standards. Worked with the team to ensure smooth operations during peak hours and excellent service delivery.

Front of house team member

Kfc
St Albans
09.2023 - 03.2024

Provided exceptional customer service in a fast-paced environment, ensuring a warm welcome and prompt service. Managed front-of-house operations, including order taking, cash handling, and serving food. Maintained cleanliness and adhered to health and safety standards. Resolved customer queries and complaints professionally, ensuring satisfaction. Worked closely with kitchen staff to ensure accurate and timely order fulfillment. Participated in training to improve product knowledge and customer service. Assisted in inventory management and daily restaurant setup.

Education

Master’s degree - International business, Advanced research

University of Hertfordshire
Hatfield, Hertfordshire

Skills

  • Customer assistance
  • Type sales techniques
  • Team collaboration
  • Sales strategies
  • Product of Service expertise
  • Organization
  • Cash register operation
  • Safe food handling
  • Sales maximisation
  • Critical Thinking
  • Active Listening
  • Attention to detail
  • Training and Development
  • Planning and Coordination

Declaration

I hereby declare that the information provided above is true to the best of my knowledge and belief.

Languages

English
Proficient
C2

Timeline

Floor Team Member

Heritage pub
02.2025 - Current

Customer service team lead

M&S Simply food
11.2024 - 12.2024

Team Leader

Pepes piri piri
08.2024 - 11.2024

Team Member

Greegs
04.2024 - 08.2024

Front of house team member

Kfc
09.2023 - 03.2024

Master’s degree - International business, Advanced research

University of Hertfordshire
MEGHANA KONDAPALLY