Meghana Manohara

· Manage and process customer reservations through reservation software like Looker and BMS.

· Handle customer inquiries via phone, email, and chat with prompt, professional support.

· Coordinate with internal departments to ensure a seamless guest experience.

· Handle cancellations, modifications, and special requests efficiently.

· Process payments, issue invoices, and address any billing concerns.

· Maintain accurate records of reservations and update databases regularly.

· Assist in training new team members on reservation procedures and company policies.