Summary
Overview
Work History
Education
Skills
Accomplishments
Interests
Work Preference
Work Availability
Timeline
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Meghana N P

Business Admin Support and EA
Bangalore,Karnataka

Summary

Dynamic professional with 8 years of experience in business and executive support at Shell. Successfully led operations and administration as a Centre Manager and managed operations and sales as a Restaurant Manager. Proven leader in office administration, operational efficiency, and team collaboration across various industries. Skilled in managing complex schedules, optimizing processes, and building positive stakeholder relationships. Committed to high-quality service and achieving organizational goals. Aspiring to further enhance leadership skills and drive innovation in operational management.

Overview

7
7
years of professional experience
4
4
years of post-secondary education
3
3
Languages

Work History

Business Admin Support and Executive Assistant

Shell India Markets Private Limited
12.2023 - Current

• Managed GM's calendar across three time zones, scheduled meetings, and resolved meeting conflicts with stakeholders.
• Coordinated travel bookings - Domestic and international including VISA processing.
• Organized VP visits, verifying TRA's (Travel Risk Assessment) including logistics, agendas, room bookings, and quarterly lunch sessions.
• Reviewed and processed receipts for claim submission on Concur for 70 staff.
• Verified financial transactions, created team OPEX budget forecasts of over $600,000 and generated monthly reports, analyzed and verified for contingencies.
• Processed POs and payments, maintaining vendor relationships.
• Coordinated events for staff members, promoting team-building activities and boosting morale within the workplace.
• Monitored team time writing on SERP and followed up on project codes for billable hours and verified the results with the report from Finance team.
• Managed office inventory, addressed to queries regarding facilities, IT support.
• Have managed confidential data and access on SharePoint as Functional Site Owner for the team

Centre Manager

KLAY Day Care
01.2023 - Current
  • Exercised leadership capabilities by successfully motivating and inspiring others.
  • Ensured the organization's service standards are maintained, delivered effectively and efficiently.
  • Gained extensive knowledge in data entry, analysis and reporting.
  • Learned and adapted quickly to new technology and software applications.
  • Assisted with day-to-day operations, working efficiently and productively with all team members.
  • Proved successful working within tight deadlines and a fast-paced environment.
  • Troubleshot employee concerns and recommended corrective actions to resolve issues.
  • Maximized performance by monitoring daily activities and mentoring team members.
  • Planned and budgeted accurately to provide business with resources needed to operate smoothly.
  • Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.

Multi-Unit Operation Manager

Kitchen King
08.2017 - 12.2022
  • Created business culture focused on developing and retaining high-quality employees.
  • Developed and implemented targeted marketing programs to reach desired applicant pools.
  • Provided staff with support and training to achieve top client satisfaction.
  • Implemented ISO 22000 standards to enhance food safety protocols, resulting in a 20% reduction in foodborne incidents and an improvement in health inspection ratings. Led training programs for staff to ensure strict adherence to food safety guidelines and HACCP principles.
  • Developed, implemented, and managed business plans to promote profitable food and beverage sales.
  • Conducted health, safety, and sanitation process evaluations to identify and remedy any violations immediately.
  • Reconciled cash and credit card transactions to maintain accurate records.
  • Correctly calculated inventory and ordered appropriate supplies.
  • Effectively managed payroll and timekeeping, and paperwork for new hires and terminations.
  • Tracked daily sales transactions and invoices for accurate and updated financial reporting.
  • Monitored inventory of supplies and purchased orders to maintain adequate stock levels.
  • Assisted in development and implementation of new menus to offer variety and options to customers.
  • Handled escalated customer concerns with speed and knowledgeable support to achieve optimal satisfaction and maintain long-term loyalty.

Education

B.com (Bachelor of Commerce) - Accounting, Business Management, Finance

Bishop Cotton Women's Christian College
Bangalore
06.2007 - 11.2011

Skills

Operations management

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Accomplishments

  • Achieved 95% score in Service delivery Audit through frequent training given to staff, addressing to concerns and issues with immediate effect.
  • Ensured the organization standards are maintained and feedbacks are addressed, which led to an increase in enrollments in the day care by 30%.
  • Supervised team of 5 staff members. Held meetings and organized Staff Training Program to ensure the organization standards are well maintained and services are delivered effectively and efficiently.
  • Achieved an increase in monthly turnover by 40% by taking feedbacks from customers and catering accordingly to their preferences.

Interests

Reading

Learning new languages

Travelling

Photography

Work Preference

Work Type

Full Time

Work Location

On-SiteRemoteHybrid

Important To Me

Career advancementWork-life balanceCompany CultureFlexible work hoursHealthcare benefitsPaid sick leaveWork from home optionPersonal development programs

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline

Business Admin Support and Executive Assistant

Shell India Markets Private Limited
12.2023 - Current

Centre Manager

KLAY Day Care
01.2023 - Current

Multi-Unit Operation Manager

Kitchen King
08.2017 - 12.2022

B.com (Bachelor of Commerce) - Accounting, Business Management, Finance

Bishop Cotton Women's Christian College
06.2007 - 11.2011
Meghana N PBusiness Admin Support and EA