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Dynamic professional with 8 years of experience in business and executive support at Shell. Successfully led operations and administration as a Centre Manager and managed operations and sales as a Restaurant Manager. Proven leader in office administration, operational efficiency, and team collaboration across various industries. Skilled in managing complex schedules, optimizing processes, and building positive stakeholder relationships. Committed to high-quality service and achieving organizational goals. Aspiring to further enhance leadership skills and drive innovation in operational management.
• Managed GM's calendar across three time zones, scheduled meetings, and resolved meeting conflicts with stakeholders.
• Coordinated travel bookings - Domestic and international including VISA processing.
• Organized VP visits, verifying TRA's (Travel Risk Assessment) including logistics, agendas, room bookings, and quarterly lunch sessions.
• Reviewed and processed receipts for claim submission on Concur for 70 staff.
• Verified financial transactions, created team OPEX budget forecasts of over $600,000 and generated monthly reports, analyzed and verified for contingencies.
• Processed POs and payments, maintaining vendor relationships.
• Coordinated events for staff members, promoting team-building activities and boosting morale within the workplace.
• Monitored team time writing on SERP and followed up on project codes for billable hours and verified the results with the report from Finance team.
• Managed office inventory, addressed to queries regarding facilities, IT support.
• Have managed confidential data and access on SharePoint as Functional Site Owner for the team
Operations management
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Learning new languages
Travelling
Photography