Meghana Padarthi

Project 1: H & M

• Directed major problem incident management, conducting thorough root cause analysis, and implementing permanent solutions to prevent recurrence, minimize impact, and enhance monitoring capabilities in collaboration with diverse stakeholders.
• Spearheaded process improvement initiatives based on client feedback and brainstorming sessions, effectively addressing escalations and driving operational efficiencies.
• Delivered actionable insights through comprehensive data analysis, generating, and presenting detailed reports in various formats for status meetings, and facilitating informed decision-making.
• Utilized ServiceNow for end-to-end ticket management, ensuring meticulous tracking and resolution of incidents and problems.
• Developed and disseminated daily, weekly, and monthly reports to monitor and enhance service quality, contributing to continuous improvement efforts

Project 2 : Vodafone

• Orchestrated end-to-end service delivery across multiple applications, encompassing incident, major incident, problem, change, and release management, ensuring strict adherence to ITIL best practices and quality standards.
• Drove timely incident resolution, consistently meeting and exceeding Service Level Agreements (SLAs) to minimize service disruptions and maintain optimal performance.
• Led major incident management, facilitating rapid resolution within SLA targets, meticulously documenting actions, and providing clear, concise communication to all stakeholders, including support teams, vendors, and business units.
• Directed comprehensive root cause analysis for major problem incidents, implementing permanent solutions to prevent recurrence, enhance monitoring, and proactively mitigate future risks.
• Led continuous process improvement initiatives, collaborating with clients to address escalations and implement enhancements that optimized service delivery and efficiency.
• Managed critical change requests (emergency, expedited, and latent), conducting thorough impact assessments and risk analyses to ensure seamless and controlled implementation.
• Oversaw monthly release cycles, ensuring rigorous testing of developed solutions, seamless deployment, and successful handover to support teams, followed by post-go-live business validation to guarantee application integrity and security.
• Delivered data-driven insights through comprehensive reporting, presenting key performance indicators and actionable recommendations in various formats to facilitate informed decision-making during status meetings.
• Proficiently utilized BMC Remedy for ticket management, generating and analyzing daily, weekly, and monthly reports to drive quality enhancements and performance improvements.
• Provided effective leadership and mentorship to a team of 3 resources, fostering a collaborative and high-performing environment.

Project 3: Bridges and Stratton

• Managed and maintained SAP systems, including system enhancements, interface issue resolution, and comprehensive support, ensuring optimal performance and stability.
• Administered SAP inventory and procurement processes, implementing minor enhancements to the source-to-pay process based on evolving business requirements.
• Developed and maintained Java-based client applications, executing major modifications and enhancements to meet critical business needs.
• Utilized advanced PL/SQL queries, including nested queries, to interact with and extract data from Oracle databases, supporting application functionality and data analysis.
• Provided expert incident and problem management, effectively resolving tickets and major incidents within established service level agreements, ensuring minimal disruption to operations.
• Leveraged ServiceNow for efficient ticket management, tracking, prioritizing, and resolving incidents and service requests to maintain high service quality.
• Oversaw server maintenance, ensuring system health, and applying updates and patches.
• Demonstrated experience in application support, resolving complex technical issues and providing timely solutions.
• Ensured system uptime and performance, implementing proactive monitoring and maintenance strategies.