MEGHANA SAHAY
Certified Scrum Master®
Gurgaon,Haryana
Summary
Seasoned collaborator experienced in meeting needs, improving processes and exceeding requirements in team environments. Diligent worker with strong communication skills, capability to prioritize and organize tasks, and in-depth understanding of industry concepts.
Overview
8
8
years of professional experience
6
6
years of post-secondary education
4
4
Certifications
Work History
Scrum Master
Mobile Programming LLC
Gurugram, Haryana
11.2021 - Current
- Currently working with Digital Product Team of FinShell Pay
- Led sprint reviews, daily scrums and planning meetings to realize full team engagement.
- Facilitated Scrum framework – sprint planning, backlog grooming, daily scrums, sprint reviews and sprint retrospectives.
- Participated in triaging production bugs and malfunctions, adjusting development milestones and release schedules accordingly.
- Applied customer-first strategy to product development and marketing materials.
- Served as intermediary between product development and research departments, filtering feedback to prioritize maximally important data points.
- Collaborated with UX (User Experience) team to incorporate customer feedback and User Acceptance Test (UAT) into future patches and iterations.
- Worked to provide continuous improvement for product development lifecycle, realizing reduction in errors
Scrum Master
YES Bank Ltd
Lucknow, Uttar Pradesh
06.2020 - 10.2021
- Worked as a SCRUM Master like clearing obstacle , establishing an environment where the team can be effective , addressing team dynamics , ensuring a good relationship between the team and product owner as well as others outside the team and protecting the team from outside interruptions and distractions.
- Assessed each scrum team member's responsibilities and delegated tasks to balance each employee's workload.
- Applied agile methodology to shorten cycle time and achieve target margins.
- Evaluated client financial positions and identified most appropriate banking products.
- Managed escalated phone calls by applying conflict resolutions skills and extensive knowledge of bank policies, products and services.
Scrum Master
ICICI Bank Ltd
New Delhi, DELHI
04.2016 - 05.2020
- Built and harmonized operations reports for team leaders, senior managers and executives, supervising automation of reports and data sources to eliminate errors.
- Developed and controlled execution of reporting and analytics for multiple operations departments.
- Taught employees how to control risks at front line.
- Conducted interviews with key business users to collect information on business processes and user requirements.
- Led cross-functional teams to analyze and understand enterprise-wide operational impacts and opportunities of technology changes.
Deputy Manager
ICICI Bank Ltd
New Delhi, Delhi
11.2013 - 03.2016
- Generated new business and referral clients in partnership with financial advisors and branch team.
- Worked with different departments to facilitate communication and deliver personalized solutions to customers.
- Monitored issues carefully and reached out to customers to provide immediate resolution and maintain satisfaction.
- Educated clients on available technological tools, enabling development and implementation of solutions to achieve personal financial goals.
- Planned portfolio solutions after carefully analyzing clients' financial health and future requirements.
- Assisted customers with needs such as opening accounts, depositing or transferring funds, updating account details and signing up for new services.
- Achieved goals for sale of bank products and services and exceeded performance metrics for customer service.
Education
MBA - Banking And Financial Support Services
GLOBAL NXT UNIVERSITY
KUALA LUMPUR MALAYSIA 08.2014 - 07.2016
PGDM in Banking And Finance -
ICICI Manipal Academy
Bangalore India 02.2013 - 02.2014
Bachelor of Arts - Geography
PATNA WOMEN'S COLLEGE
PATNA , BIHAR 07.2009 - 06.2012
Skills
Managerial and Team Leadership skills
Accomplishments
- Supervised team of 6 staff members.
- Resolved product issue through consumer testing.
- Documented and resolved issues of irate customers which led to high level of customer satisfaction.
Certification
KYC & AML
Timeline
Certified Scrum Master®
01-2022
Scrum Master
Mobile Programming LLC
11.2021 - Current
KYC & AML
05-2021
Scrum Master
YES Bank Ltd
06.2020 - 10.2021
Scrum Master
04-2020
MS EXCEL
02-2019
Scrum Master
ICICI Bank Ltd
04.2016 - 05.2020
MBA - Banking And Financial Support Services
GLOBAL NXT UNIVERSITY
08.2014 - 07.2016
Deputy Manager
ICICI Bank Ltd
11.2013 - 03.2016
PGDM in Banking And Finance -
ICICI Manipal Academy
02.2013 - 02.2014
Bachelor of Arts - Geography
PATNA WOMEN'S COLLEGE
07.2009 - 06.2012
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