Meghana Survase
Pune
Summary
Dynamic professional with extensive experience in customer relationship management and data analysis at Wipro. Proven track record in delivering exceptional technical support and fostering strong interpersonal connections. Adept at troubleshooting complex issues and ensuring compliance with service level agreements, consistently enhancing customer satisfaction and operational efficiency.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Counselor
Pimpri Chinchwad University
Pune
03.2024 - Current
- Maintained confidential walk-in records and added leads with ethical standards.
- Answer phones, direct calls, and handle inquiries effectively.
- Provide information about the institution, programs, and admission requirements.
- Assist prospective students in understanding their academic goals and choosing the right program.
- Answer questions and address concerns from prospective students and their families.
- Conduct campus tours and presentations to showcase the institution.
- Attend college fairs, high school visits, and other events.
- Promote the institution's programs and mission to prospective students.
Administrator
Wipro
Pune
11.2022 - 11.2023
- Providing the best customer satisfaction related to their technical issues, such as VPN issues, active directory, password guidance, O365, server issues, and cloud desktop-related issues.
- Creating tickets on ServiceNow for users, providing the best solutions to customers, and dealing with queries via call, web, and chat.
- Provided the best services ensure that we meet the monthly SLA.
- Assisted with the installation of new applications on workstations and servers.
- Troubleshot network connectivity problems between remote sites and headquarters.
- Resolved software-related issues by performing troubleshooting steps or escalating them to another in-house team for resolution.
- Configured Windows Server roles such as DHCP, DNS, IIS, Hyper-V.
- Configured VPN tunnels between remote sites for secure communication over public networks.
- Troubleshot complex problems with cloud computing systems and networks.
- Provided technical support to customers on cloud-based applications and products.
Admission Counselor
D Y Patil International University
Pune
02.2022 - 09.2022
- Documented, maintained and tracked prospective student applications.
- Coordinated campus visits and interviews with prospective students.
- Maintained accurate records of all inquiries, applicants, acceptances, denials, and withdrawals from admission processes.
- Counseled admitted students on course selection and registration processes.
- Provided guidance and support to prospective students on the admissions process.
Process Associate
Sopra Steria Pvt. Ltd.
Pune
03.2019 - 03.2022
- Maintained accurate records of all data collected during analysis processes.
- Analyzed large datasets with statistical methods and software programs.
- Prepared monthly balance sheets, income statements, cash flows statements, budgets.
- Prepared monthly, quarterly and annual financial reports for management review.
- Interpreted financial statements and prepared supporting documentation required for filing taxes accurately.
- Compiled data from multiple sources to prepare tax returns accurately and timely.
- Maintained up-to-date knowledge of changes in taxation laws and regulations.
- Participated in meetings with internal stakeholders discussing new approaches towards minimizing overall tax liability.
- Prepared and reviewed forms and related work papers for foreign entities and assisted with overseeing foreign income tax compliance.
- To clear the bills that were on hold and check for duplicate invoices.
Education
MBA - Finance
Pratibha Institute of Business Management
Pune, India01.2019
B.com -
Pratibha College of Commerce
Pune, India01.2017
HSC -
D Y Patil College of art, commerce and science
Pune, India01.2014
SSC -
C.E.S.’s Prerana High School
Pune, India01.2012
Skills
- Customer relationship management
- Data analysis
- Administrative support
- Presentation skills
- Career counseling
- Database management
- Technical support
- ServiceNow usage
- Cloud computing
- VPN configuration
- Application assistance
- Effective communication
- Problem solving
- Project management
- Interpersonal skills
- Accounting and finance policies
- Organization and time management
- Network troubleshooting
- Active directory
- Installation assistance
- Communication skills
- ServiceNow ticketing
- Troubleshooting techniques
- SLA management
- Microsoft Office Suite
- Analytical skills
- Incident management
- Application support
- Remote technical support
Certification
- Business Analysis Fundamentals – Udemy
- Microsoft Badge: Microsoft Azure AI Fundamentals: Get started with AI on Azure
- Wipro: The Generative AI Fundamentals and Responsible Usage at Wipro
- Wipro: Azure OpenAI L1 for Business
- Microsoft: Introduction to Azure OpenAI Service
- Google: Project Management Google Project Management Professional Certificate (v2)
Affiliations
Hobbies:
- Painting – passionate about expressing creativity through playing with colors!
- Traveling – An enthusiastic traveler with a keen interest in exploring different cultures, broadening my perspective, and enhancing my adaptability and problem-solving skills through diverse experiences
- Zumba – Enjoy participating in Zumba classes to stay active, improve coordination, and work within a group environment, demonstrating my commitment to health and teamwork
Languages
Marathi
First Language
English
Upper Intermediate (B2)
B2
Hindi
Intermediate (B1)
B1
Timeline
Counselor
Pimpri Chinchwad University
03.2024 - Current
Administrator
Wipro
11.2022 - 11.2023
Admission Counselor
D Y Patil International University
02.2022 - 09.2022
Process Associate
Sopra Steria Pvt. Ltd.
03.2019 - 03.2022
MBA - Finance
Pratibha Institute of Business Management
B.com -
Pratibha College of Commerce
HSC -
D Y Patil College of art, commerce and science
SSC -
C.E.S.’s Prerana High School
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