Highly skilled software developer with 3 years 11 months of work experience in development and application support, specializing in Level 2 support for enterprise applications. Have a strong ability to troubleshoot and resolve complex issues, ensuring minimal downtime and optimal performance. Possess a solid background in software development, system maintenance, and user support, with a proven track record of enhancing application efficiency and user satisfaction. Have collaborated with cross-functional teams to identify and implement solutions that align with business objectives. Highly skilled in managing escalations, conducting root cause analysis, and providing technical training to end-users and Level 1 support teams.
CAT Web Mobile COE (1 year) , CAT SOC | Cat Inspect | CCR Support (2.5 year)
Visual studio, Node JS, Docker, Soap UI, Postman, Microsoft SQL Server Management studio
Associate Cloud Engineer from Google Cloud.