Meghana Kondaveeti
Hyderabad
Summary
Detail-oriented Operations & Compliance Analyst with 4+ years of experience in financial operations, loan security documentation, customer due diligence support, and process improvement. Skilled in reviewing and validating high-risk documentation, investigating discrepancies, resolving customer issues, and collaborating with cross-functional teams. Recognized for accuracy, analytical thinking, and delivering process efficiency improvements.
Overview
4
4
years of professional experience
Work History
Senior Customer Support Analyst
GHX
Hyderabad
03.2025 - Current
- Serve as the primary point of contact for customer inquiries through phone, email, and the GHX Community Web Portal, ensuring all interactions are accurately recorded and tracked in Salesforce CRM.
- Utilize Salesforce extensively to log cases, analyze customer history, identify patterns, and ensure that all issue details, resolutions, and follow-ups meet internal documentation and compliance standards.
- Conduct case investigations using Salesforce by reviewing customer profiles, historical data, and system interactions to identify root causes and prevent reoccurring issues.
- Maintain high-quality data hygiene by verifying, updating, and validating customer information in Salesforce to support audit readiness and reporting accuracy.
- Use Salesforce dashboards and reports to monitor case queues, track SLA performance, and escalate high-risk or unresolved cases to appropriate teams based on workflow rules.
- Leverage the internal knowledge base to deliver accurate and timely solutions, while also contributing updated content to improve organizational knowledge and consistency.
- Collaborate with cross-functional teams—including product, engineering, and escalations—to resolve complex issues, ensuring proper documentation and handoff within Salesforce.
- Mentor junior analysts on Salesforce case management best practices, proper documentation techniques, and adherence to compliance-aligned support processes.
Senior Operations Analyst
ANZ
Bangalore
10.2023 - 10.2024
- Providing consumer personal loans, business loans and rural loans by taking new securities like mortgage, guarantee, GSA, SSA and term deposits.
- Prepare and send out Legal Bank documents as per Banking Policies (NZ) after getting the required approval from front line and Credit Assessment team.
- Check & verify the executed documents once received from NZ solicitors.
- Collaborated with cross-functional teams to implement process improvements.
- Disbursement of funds into customers account /transfer to solicitor as required.
- Facilitated training sessions for new employees, improving team skills and knowledge.
Operations Analyst
ANZ
Hyderabad
09.2021 - 10.2023
- Helped maintain documentation for operational procedures and compliance processes, ensuring accuracy and accessibility.
- Assisted on-shore branches with any security releases or registrations like GSA; Guarantees
- Participated in meetings with stakeholders to gather requirements and present analytical findings.
- Help team members to resolve any complex issues or queries.
- Completed testing for a new tool designed to transfer commercial customers.
- Participated in work planning, assignment, and daily reporting.
Education
BBA - Bachelor of Business Administration
REVA University
Bengaluru06-2020
Skills
- Salesforce CRM & Case Management
- Customer relationship management
- Customer Due Diligence (CDD)
- Documentation Review & Validation
- Risk Assessment & Issue Investigation
- Compliance & Regulatory Procedures
- Cross-Functional Collaboration
- Quality Assurance & Audit Readiness
- Process Improvement & Reporting
- Stakeholder Communication
Languages
English
Upper Intermediate (B2)
B2
Hindi
Intermediate (B1)
B1
Telugu
Native
Native
Timeline
Senior Customer Support Analyst
GHX
03.2025 - Current
Senior Operations Analyst
ANZ
10.2023 - 10.2024
Operations Analyst
ANZ
09.2021 - 10.2023
BBA - Bachelor of Business Administration
REVA University