Meghavi Banwal
Customer service representative
New delhi,Delhi
Summary
Leveraged expertise in data reporting and exceptional verbal communication to enhance project outcomes, leading to recognition as a top performer twice. Specialized in developing training modules and streamlining workflows, I significantly improved client management and productivity.
Overview
3
3
years of professional experience
Work History
Technical Support Representative
IBM India PVT LTD
04.2021 - Current
- Assisted in the development of presentation materials that effectively communicated project goals and results.
- Managed challenging customer situations with diplomacy and professionalism, often turning negative experiences into positive outcomes.
- Got appreciated twice for being a best performer in the project.
- Streamlined workflow by implementing efficient organizational systems and time management strategies, allowing for the successful management of multiple clients simultaneously.
- Tracked time spent on assignments each day for productivity reporting for the client and management visibility
- Collaborated with management to provide training modules and process documents for the project.
Education
Master of Laws, India - Constitution
B.S.M College
Roorkee, India 05.2001 -
Skills
Activities reporting
Training and mentoring
Expertise in subject matter
Teamwork and Collaboration
Reviewing contracts
Microsoft Outlook, Word, and Excel
Call Management
Verbal and written communication
Effective Communication
Case Management
Data Analysis
Validation Protocols
Timeline
Technical Support Representative
IBM India PVT LTD
04.2021 - Current
Master of Laws, India - Constitution
B.S.M College
05.2001 -