Meghavi Banwal

Customer service representative

New delhi,Delhi

Summary

Leveraged expertise in data reporting and exceptional verbal communication to enhance project outcomes, leading to recognition as a top performer twice. Specialized in developing training modules and streamlining workflows, I significantly improved client management and productivity.

Overview

years of professional experience

Work History

Technical Support Representative

IBM India PVT LTD

04.2021 - Current

Assisted in the development of presentation materials that effectively communicated project goals and results.
Managed challenging customer situations with diplomacy and professionalism, often turning negative experiences into positive outcomes.
Got appreciated twice for being a best performer in the project.
Streamlined workflow by implementing efficient organizational systems and time management strategies, allowing for the successful management of multiple clients simultaneously.
Tracked time spent on assignments each day for productivity reporting for the client and management visibility
Collaborated with management to provide training modules and process documents for the project.

Education

Master of Laws, India - Constitution

B.S.M College

Roorkee, India

05.2001 -

Skills

Activities reporting

Timeline