Summary
Overview
Work History
Education
Skills
Certification
Languages
Websites
Timeline
Generic

MEGHLA Koul

GHAZIABAD

Summary

Take-charge professional delivering executive support and team leadership to business operations. Dependable and detail-oriented to manage multiple tasks and priorities. Broad experience includes office management, accounting, accounts receivable, invoicing, dispatching, database management, vendor negotiations and contract management. Recognized for exemplary customer service and team collaboration. Hardworking employee with customer service, multitasking and time management abilities. Devoted to giving every customer a positive and memorable experience.

Overview

5
5
years of professional experience
1
1
Certification

Work History

Deputy Operations Manager

ICICI BANK
New Delhi
06.2023 - Current
  • Delegated work to staff, setting priorities and goals.
  • Prepared staff work schedules and assigned team members to specific duties.
  • Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
  • Assessed sales reports, activity reports and financial statements to measure productivity and goal realization.
  • Monitored new employees, evaluated training programs and reported progress to supervisors.
  • Evaluated existing processes and procedures to recommend changes or improvements.
  • Developed and implemented operational policies to ensure compliance with safety regulations.
  • Managed all the operations related work in absence of Deputy Branch manager, from compliance to audit related.
  • Handled customer queries and provided quick and satisfactory resolution in a timely manner.

Deputy Manager

Indusind Bank
11.2022 - 05.2023
  • Developed and implemented new procedures to improve efficiency of the organization.
  • Monitored daily operations and ensured compliance with company policies and regulations.
  • Coordinated with other departments to ensure smooth functioning of activities.
  • Provided guidance and support to team members to help them achieve goals.
  • Created processes for handling customer complaints effectively.
  • Developed strategies for improving customer service standards within the organization.
  • Maintained records of all operational activities for future reference.
  • Provided necessary technical assistance and advice to subordinates when needed.
  • Worked closely with customers to understand needs and resolve diverse issues.
  • Launched a New Branch for the very first time and managed all the operations related work and compliance, completed all the Branch opening formalities single handedly with audit rating as 5 star.
  • Directed and led employees, supervising activities to drive productivity and efficiency.
  • Maintained inventory accuracy by counting stock-on-hand and reconciling discrepancies.

Service Officer

KOTAK MAHINDRA BANK
DELHI
03.2019 - 10.2022
  • Provided customer service and support to clients, responding to inquiries in a timely manner.
  • Assisted with the development of policies and procedures related to customer service.
  • Resolved customer complaints promptly and efficiently.
  • Maintained accurate records of customer interactions and transactions.
  • Generated reports on customer satisfaction levels and feedback.
  • Developed strategies for improving customer service quality.
  • Greeted customers upon arrival at the office and assisted them with their needs.
  • Answered phone calls professionally and provided information to callers as needed.
  • Identified cross sell needs as well as cross sale opportunities
  • Cash handling
  • Non cash transactions
  • Locker access and Remittance related queries as well as transactions related to that

Education

MBA - Finance

Institute Of Management Studies
Ghaziabad
05-2024

Bachelor of Commerce -

GGSIPU University
Rohini New Delhi
06-2016

High School Diploma -

St. Mary's Christian School
Shalimar Garden Ghaziabad
03-2016

Skills

  • Employee Supervision
  • Performance Tracking
  • Process Improvement
  • Compliance Monitoring
  • Project Management
  • Operational Efficiency
  • Operations Management
  • Service Delivery Management
  • Customer Engagement
  • Customer Retention

Certification

  • IRDA Certified
  • AMFI Certified

Languages

Hindi English
First Language

Websites

Timeline

Deputy Operations Manager

ICICI BANK
06.2023 - Current

Deputy Manager

Indusind Bank
11.2022 - 05.2023

Service Officer

KOTAK MAHINDRA BANK
03.2019 - 10.2022

MBA - Finance

Institute Of Management Studies

Bachelor of Commerce -

GGSIPU University

High School Diploma -

St. Mary's Christian School

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MEGHLA Koul