Accomplished Lean and Project Management certified professional with 15+ years of experience in transition, project and operations management drives organizational improvements through leveraging expertise in research and system enhancement. Well-versed in collaborating with employees and leaders to resolve control and procedural problems negatively affecting business operations. Dedicated to cost, process and resource optimization.
Overview
15
15
years of professional experience
6
6
years of post-secondary education
2
2
Certificates
Work History
Transition Consultant
PricewaterhouseCoopers (pwc)
Remote, Maharashtra
11.2021 - Current
Currently managing transition/first time outsourcing for client having presence all over Europe, North America and now expanding their business in other countries. Overall employee strength of organization in 150K+
Helped leaders understand how to effectively manage transitions, transformation and Operations.
Produced detailed and relevant reports for use in making business decisions.
Conducted research and investigations into domains and process data to identify scope of transition
Developed SLA metrics derived from raw company data to track improvements in organizational efficiency.
Restructured procedures through coordination with compliance director to create and execute projects.
Evaluated diverse organizational systems to identify workflow, communication and resource utilization issues.
Reviewed internal systems and organized training plans to address areas in need of improvement.
Gathered, documented and modeled data to assess business trends.
Conducted thorough reviews of operations to devise and deploy improvement strategies.
Used Microsoft Word and other software tools to create documents and other communications.
Participated in continuous improvement by generating suggestions, engaging in problem-solving activities to support teamwork.
Coached business leaders on project management skills and how we can use it strategically to meet goals.
Mobilization Manager (Sales & Solutions)
Accenture
Airoli, Maharashtra
04.2021 - 10.2021
In short span, managed successful deal for 5 small clients with scope of 40-60 employees and one big client with scope of 1000+ employees
Respond to RFPs based on transition methodologies and capability of operation teams keeping in mind to provide best possible solution to meet customer needs
Create transition and staffing plan in RFP response to ensure best possible services based on proposed transition methodology
Review SOWs and contracts to ensure all aspects are covered and its win-win situation to both client and vendor
Attend client meetings and participate in discussions to provide clarity on solution and address any concerns
Ensure cost provided to client is best and competitive as per industry standards and ensure client requirements are not compromised.
Post selection, handover and provide support in initial months to execution team
Transition & Project Manager
Wipro
Airoli, Maharashtra
03.2018 - 03.2021
End to End Project Management for HR Service business for North America clients and India stakeholders
Dedicated PM to Practice Head of HR services to ensure all projects related to business are successful. Also support in forecasting and planning for yearly and quarterly targets for various groups
Transition and implementation of large and complex clients in NCR, South and Mumbai locations
Managed successful transition for 6 clients with largest client having scope of 100+ employees
Act as point of contact for transitions and projects
Planned, designed and scheduled phases for large projects.
Accelerated progress by continually reviewing performance, budgets and project timelines.
Made decisions independently and collaboratively on project related challenges.
Modified and directed project plans to meet organizational needs.
Led project teams through design, construction and launch process.
Identified plans and resources required to meet project goals and objectives.
Drove team success through shared vision and recognition of quality performance.
Provided detailed technical and operational direction in project challenges, consistently meeting deliverables according to deadlines.
Maintained compliance with regulatory parameters in complex projects with overlapping policies.
Delivery Consultant
Alight Solutions
Vashi, Maharashtra
01.2017 - 02.2018
Support Delivery Managers to drive operational and quality projects in their respective domains
Point of contact to manage escalations by doing RCAs and implementation of solutions to avoid repetition of error
Consultant to improve operations through various productivity levers and improve operational efficiency and meet targets
Ensure updates, risks and issues are highlighted to leadership and involvement at right time on topics or issues which needed their expertise
Manage client visits along with delivery and leadership to ensure clients see value, in services provided and how it has improved customer experience and better operations
Operations Manager
Alight Solutions
Vashi, Maharashtra
04.2007 - 12.2016
Managed operations for 2 US and 1 Canadian client with 40 direct reports
Directed initiatives to improve work environment, company culture or overall business strategy.
Introduced new methods, practices and systems to reduce turnaround time.
Spearheaded department training to enhance employee performance and boost employee productivity.
Collaborated cross-functionally to refine procedures, devise best practices and enforce quality metrics.
Formulated processes to reduce downtime and financial loss.
Planned and resourced personnel and logistics for operations component exercises resulting in highly trained personnel ready to act quickly in critical roles.
Led improvement initiatives to advance operational efficiencies and increase revenue.
Reduced process bottlenecks by training and coaching employees on practices, procedures and performance strategies.
Reviewed operations reports to understand numbers and trends.
Identified and resolved unauthorized, unsafe or ineffective practices.
Increased profit by streamlining operations.
Advanced productivity KPIs to achieve key business goals and objectives.
Established positive and effective communication among unit staff and organization leadership, reducing miscommunications and missed deadlines.
Performance management of staff
Education
MBA - Applied Finance And Operations & Supply Chain Mgmt
NMIMS
Executive
01.2022 - Current
Diploma - Human Resource Management
Welignkars Institute
Distance
01.2010 - 01.2011
Bachelors of Commerce - Finance & Accounting
University of Mumbai
R K Talreja College Ulhasnagar
06.2000 - 05.2005
Skills
Project Managment
undefined
Accomplishments
Transition Academy Certification from Wipro
Multiple Quality and Operational Awards during my tenure for efficient operations through productivity releases, implementing automations, managing transformation initiatives
Awarded Project manager of year to support business head in managing a location change movement for Mumbai
Learning Marshall of the Quarter for ensuring each of my team is enrolled in trainings to improve their skills,based on their interests
Monetary Awards for successful transition for critical clients
Certification
Executive Project Management from IIM Rohtak
Interests
Reading Books
Timeline
MBA - Applied Finance And Operations & Supply Chain Mgmt
NMIMS
01.2022 - Current
Transition Consultant
PricewaterhouseCoopers (pwc)
11.2021 - Current
Mobilization Manager (Sales & Solutions)
Accenture
04.2021 - 10.2021
Executive Project Management from IIM Rohtak
06-2019
Transition & Project Manager
Wipro
03.2018 - 03.2021
Six Sigma Green Belt from International Six Sigma Institute