MEGHNA BHATTACHARYA CHATTERJEE
Hyderabad
Summary
Hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience. Skilled content moderator with background in overseeing online community interactions and ensuring enforcement of guidelines. Familiarity with digital publishing platforms and social media management tools contributes to effective monitoring, reviewing, and moderating user-generated content. Possess strong analytical skills, keen eye for detail, and ability to handle sensitive situations with discretion. Success in maintaining brand integrity and creating safe online environments demonstrates dedication to fostering positive user experiences.
Overview
6
6
years of professional experience
Work History
Content Moderator
ACCENTURE
Hyderabad
08.2018 - Current
- Reviewed content for compliance with internal policies and procedures.
- Monitored user-generated content for violations of community standards.
- Performed moderation tasks such as deleting, editing, and suspending accounts.
- Ensured adherence to company guidelines while moderating online forums and social media sites.
- Identified trends in user generated content that could be addressed through policy changes or training programs.
- Responded promptly and effectively to customer queries about moderation decisions.
- Collaborated with other teams within the organization to address issues quickly.
- Provided guidance and support to new moderators in order to ensure high quality standards are met.
- Applied knowledge of relevant laws, regulations, and industry best practices when making decisions about content moderation.
- Tracked metrics related to key performance indicators such as response time, resolution rate., in order to measure effectiveness of moderating activities.
- Identified and analyzed user requirements, procedures and processes to develop optimization strategies.
- Performed daily, weekly, and monthly reviews and analyses of current processes using operational metrics and reports.
Education
Master of Science - COMPUTER TECHNOLOGY
BURDHWAN UNIVERSITY
WEST BENGAL10-2017
Skills
- Cultural Awareness
- Content Management
- Social media knowledge
- Online research
- Database Maintenance
- Online Editing
- Content review
Accomplishments
- 2 TIMES AHT TOPPER
Languages
Bengali
First Language
English
Advanced (C1)
C1
Hindi
Proficient (C2)
C2
Timeline
Content Moderator
ACCENTURE
08.2018 - Current
Master of Science - COMPUTER TECHNOLOGY
BURDHWAN UNIVERSITY
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