Meghna Dash
Remote
Summary
Overview
1
1
Certification
10
10
years of professional experience
Work History
Solution Architect & Team Lead
Apricot Jam
11.2021 - Current
- Global Energy Technology Company: Solution architect for an enterprise lessons-learned platform. Designed approval governance with ACL-enforced control points, a three-tier (Blocking / Warning / Informational) impact check before shared data is deactivated, and a DevUATProd promotion model that keeps business users out of production edits. Result: traceable, auditable approval routing across nine product lines.
- Implemented and architected risk management for leading US clients.
- Automates the distribution, acknowledgement, and lifecycle tracking of corporate policies.
- Maps regulatory standards (like ISO 27001, GDPR, or HIPAA) to internal controls to prevent fines and test compliance gaps automatically.
- Maintains a centralised risk register to identify, assess, and score operational threats.
- Uses live indicators and automated data feeds to flag risk threshold violations and assign instant remediation tasks to business owners
- Facilities & Technology Services Provider: Architected and led a multi-year TPSM, ITSM, HAM Pro and SAM Pro program with a team of five. Built the hardware asset lifecycle with Jira integration, vendor and e-waste disposal flows, and a one-time ERP inventory migration, giving the business one auditable record per asset from receipt to disposal. Delivered Service Exchange e-bonding with a transit-authority customer and Amazon Connect CTI with AWA routing for the contact centre.
- Led the re-platform from a shared, domain-separated instance to a dedicated instance, including gap analysis, domain dependency matrix and Go/No-Go criteria. Re-scoped the SOW to fit the client's budget while protecting the critical custom-configuration rebuild.
- Global Cruise Line: Service Mapping and CMDB / IRE duplicate-Cl remediation, improving CI accuracy for incident and change impact analysis.
- Practice leadership: Set technical direction for the ServiceNow practice, own scoping, estimates and SOWs, and lead developers across concurrent engagements. Built a custom LLM proof of concept on ServiceNow via MID Server.
ServiceNow Lead Consultant
CloudAction (an AIRO company)
01.2019 - 08.2021
- Led Remedyforce to ServiceNow migration from SOW and design through discovery.
- Implemented CMDB and configuration data validation to support smooth go-live.
- Retired legacy platform on schedule after completing the migration end to end.
ServiceNow Developer
Cognizant Technology
08.2016 - 12.2018
- US Insurance Company: Greenfield implementation covering Service Portal, ITSM, LDAP, security roles and mobile, delivered to go-live.
- US Financial Services Company: ServiceNowJira integration and ITSM customization, consistently delivered within SLA.
Education
Bachelor of Engineering - Electronics and Communication
Gujarat Technological University
Skills
- ServiceNow architecture
- ITSM and service catalog management (ITSM)
- Service mapping and discovery (ITOM)
- Integrations with third-party tools
- Governance and risk controls (IRM/GRC)
- Domain separation
- HAM Pro and SAM Pro (ITAM)
- Team leadership
- CMDB governance
- CSM And Service Exchange (MSP/TPSM)
Websites, Portfolios, Profiles
https://www.linkedin.com/in/meghnadash2/
Certification
ServiceNow Certified System Administrator (CSA) Certified Application Developer (CAD)
CIS Discovery
CIS ITSM
CIS CSM
CIS FSM
Timeline
Solution Architect & Team Lead
Apricot Jam
11.2021 - Current
ServiceNow Lead Consultant
CloudAction (an AIRO company)
01.2019 - 08.2021
ServiceNow Developer
Cognizant Technology
08.2016 - 12.2018
Bachelor of Engineering - Electronics and Communication
Gujarat Technological University