Meghna Kar
Bengaluru
Summary
- Dedicated and adaptable professional with a proactive attitude and the ability to learn quickly.
- Strong work ethic and effective communication skills. Eager to contribute to a dynamic team and support organizational goals.
- Strengths include problem-solving, communication skills, and proficiency in various technology platforms.
- Previous roles demonstrate impact through improved customer satisfaction rates and reduced support ticket resolution times.
- Adept at training team members on new technologies and procedures.
Overview
6
6
years of professional experience
Work History
Technical Support Advisor
CONCENTRIX
12.2020 - Current
- Assisted customers on an international level with issues related to Apple Products and Services.
- Identified, researched and resolved technical issues for customers. Demonstrated advanced product knowledge to solve customer issues.
- Monitored and responded to support tickets in a timely manner, prioritizing based on urgency and impact.
- Trained new support representatives on troubleshooting techniques and company support protocols.
Process Associate
Hinduja Global Solutions
04.2020 - 03.2020
- Worked for a new project dealing with B2B, social media handling, digital marketing for BBD sale -2020.
Process Associate
Client – ACCENTURE
10.2019 - 03.2020
- Worked for a UK client in operation dealing with B2C, managing customer database.
Internship as a Project Manager
Start Up Surge
05.2018 - 06.2018
- Internship as a Project Manager for a talk show event, created BMC and EMC from scratch, promotions.
Education
Bachelor in Business Administration - Marketing & Finance
CMR INSTITUTE OF MANAGEMENT STUDIES
01.2019
Higher Secondary - Science
MEGA MANIPUR SCHOOL
01.2016
Senior Secondary -
MEGA MANIPUR SCHOOL
01.2014
Skills
- Technical Troubleshooting
- Analytical Thinking
- Digital Marketing
- Escalation management
- Customer Success Management
- MS Office proficiency
- Remote Support
Accomplishments
- Chosen as one of the top performers in marketing Eximius (entrepreneurship event) for IIM Bangalore on various digital platforms
- Merit certificate in MOOC, IIM Bangalore
- Chosen as Delegate at IIM Bangalore for Young Leader’s Summit (2016 & 2017)
- Campus Ambassador for an Entrepreneurship summit at IIM Bangalore & IIM Ahmedabad (2018)
Timeline
Technical Support Advisor
CONCENTRIX
12.2020 - Current
Process Associate
Hinduja Global Solutions
04.2020 - 03.2020
Process Associate
Client – ACCENTURE
10.2019 - 03.2020
Internship as a Project Manager
Start Up Surge
05.2018 - 06.2018
Bachelor in Business Administration - Marketing & Finance
CMR INSTITUTE OF MANAGEMENT STUDIES
Higher Secondary - Science
MEGA MANIPUR SCHOOL
Senior Secondary -
MEGA MANIPUR SCHOOL