Meghna P Siddhu
Mumbai
Summary
Project Manager versed in all aspects of project and personnel management and Software Tester with 3 years of experience and expertise in manual testing. Seeking a dynamic, growth-oriented position to utilize my advanced knowledge and skills to achieve solutions that meet organizational targets and enhance personal development.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Senior Software Tester
Alliance Insurance Brokers
Mumbai
11.2021 - Current
- Conducted regular status meetings with internal teams and external partners to track progress against established milestones.
- Negotiated contracts with vendors based on company objectives and budget constraints.
- Maintained records of all documents related to each project including specifications, change order.
- Participated in cross-functional teams responsible for developing innovative solutions for complex problems.
- Co-ordinated resources across multiple departments and teams as needed for successful completion of projects.
- Communicated effectively with stakeholders to ensure project goals are met on time.
- Developed test plans and test cases in alignment with business requirements documents for Retail Travel, Corporate Travel, and Term-life Insurance.
- Participated in review meetings to analyze product design and workflow.
- Conducted manual testing on the online general insurance website for Motor, Health, and Super Top Up.
- Performed exploratory tests to uncover issues not addressed in existing test cases, due to new developmental changes.
- Executed regression testing following bug fixes or system updates.
- Offered feedback on UI and UX designs to enhance user experience.
- Analyzed requirements to devise comprehensive test plans and strategies.
- Collaborated with developers, business analysts, and stakeholders during sprint reviews.
- Documented and tracked software bugs and project details efficiently.
- Improved the test efficiency through the implementation of streamlined testing strategies.
Customer Care Associate
Vision Marketing & Information Services Pvt Ltd.
Mumbai
04.2021 - 09.2021
- Stayed updated with company services, ensuring thorough knowledge for effective customer assistance
- Contributed actively in team meetings to share and implement best practices for call handling
- Recorded and managed customer inquiries efficiently, matching them with suitable job opportunities
- Played a pivotal role in post-COVID social welfare initiatives by facilitating job placements for those in need
Customer Service Sales Representative
Samrajya Reality Estate
Mumbai
07.2020 - 03.2021
- Addressed incoming customer calls related to property inquiries, sales, and concerns.
- Delivered precise and comprehensive information regarding properties, resulting in improved customer satisfaction.
- Managed and updated records of customer interactions in the company database.
- Ensured strict adherence to company policies and guidelines while resolving customer issues.
Technical Support Executive
Smart Technology Pvt Ltd.
Mumbai
08.2017 - 04.2018
- Provided technical support to customers via phone, email, and online chat.
- Developed and maintained customer relationships through effective communication and problem-solving skills.
- Assisted customers with troubleshooting network connectivity issues on their computers or other devices.
- Maintained positive working relationship with fellow staff and management.
Education
B.Tech/B.E. - Information And Communication Technology
M.B.I.C.T
Gujarat03-2017
12th - Science
Knowledge High School
Gujarat03-2013
10th - General Studies
English Teaching School
Gujarat03-2011
Skills
- Software Testing
- User Acceptance Testing
- Manual Testing
- Test Planning
- Test Cases
- Test Scenarios
- Functionality Testing
- Requirement Analysis
- Defect Tracking
- Regression Testing
- Test Case Execution
- Sanity Testing
- Cross Platform
- Technical Support
- Document Management
- Project tracking
- Data Analysis
- Project Management
Certification
- Completed certification in Software Testing.
Timeline
Senior Software Tester
Alliance Insurance Brokers
11.2021 - Current
Customer Care Associate
Vision Marketing & Information Services Pvt Ltd.
04.2021 - 09.2021
Customer Service Sales Representative
Samrajya Reality Estate
07.2020 - 03.2021
Technical Support Executive
Smart Technology Pvt Ltd.
08.2017 - 04.2018
B.Tech/B.E. - Information And Communication Technology
M.B.I.C.T
12th - Science
Knowledge High School
10th - General Studies
English Teaching School
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