Summary
Overview
Work History
Education
Skills
Interests
Awards And Accolades
Timeline
Generic

Meghna RajeMahadik

Travel & Tourism
Pune

Summary

Experienced Travel Specialist with 18+ years in the B2C & B2B Travel Industry. Exceptional interpersonal, time management, and problem-solving skills. Proven track record of boosting customer satisfaction. Expertise in Sales closure, Channel Sales, MICE, Supplier Contracting & Negotiation, Airline Contracting, and Online Travel Management. Skilled in leading sales teams to drive revenue growth through effective strategies and client management. Results-driven professional focused on achieving goals and fostering collaboration.

Overview

25
25
years of professional experience
3
3
Languages

Work History

Head of Sales Department

Joy-N-Crew Vacations
07.2023 - Current
  • Self-motivated, with a strong sense of personal responsibility.
  • Excellent communication skills, both verbal and written.
  • Proven ability to learn quickly and adapt to new situations.
  • Skilled at working independently and collaboratively in a team environment.
  • Worked well in a team setting, providing support and guidance.
  • Passionate about learning and committed to continual improvement.
  • Managed time efficiently in order to complete all tasks within deadlines.
  • Boosted team productivity by setting clear performance expectations and providing regular feedback on progress.
  • Streamlined the sales pipeline with a focus on improving lead generation, prospecting, and closing techniques.
  • Established strong partnerships with external vendors for improved service delivery and increased profitability.
  • Enhanced customer satisfaction levels by establishing attentive follow-up processes and addressing concerns promptly.
  • Implemented salesforce automation tools to optimize efficiency and drive data-driven decision making in the department.
  • Served as a mentor to junior sales personnel, providing guidance and support in their professional development while also fostering a strong team dynamic.
  • Nurtured long-lasting relationships with industry influencers, resulting in valuable referrals and partnership opportunities.
  • Increased overall sales revenue by implementing strategic marketing campaigns and nurturing key client relationships.
  • Conducted periodic performance reviews of individual team members, identifying their strengths as well as areas for improvement.
  • Hosted regular networking events to increase brand visibility among potential clients while also strengthening existing connections within the industry.
  • Collaborated with cross-functional teams to develop innovative product offerings tailored to customer needs.
  • Spearheaded territory expansion efforts, securing contracts with high-value clients in previously untapped regions.
  • Built relationships with customers and community to establish long-term business growth.
  • Achieved sales goals and service targets by cultivating and securing new customer relationships.
  • Collaborated with upper management to implement continuous improvements and exceed team goals.
  • Prepared sales presentations for clients showing success and credibility of products.
  • Managed accounts to retain existing relationships and grow share of business.
  • Achieved established KPI for company, regional team and individual performance through teamwork and focus on customers.
  • Communicated product quality and market comparisons by creating sales presentations.
  • Held one-on-one meetings with sales team members to identify selling hurdles and offered insight into best remedy.
  • Managed key account negotiations with top-tier partners, resulting in mutually beneficial agreements that led to significant increases in sales volume.
  • Drove competitive advantage by maintaining up-to-date knowledge of industry trends, competitor activities, and potential disruptors within the market space.
  • Streamlined partner onboarding process, reducing time to market for new products and offerings.
  • Delivered consistent revenue growth through effective management of existing channels while identifying opportunities for expansion.
  • Conducted regular channel partner training sessions, ensuring a deep understanding of products and services offered by the company.
  • Led business development initiatives aimed at expanding the company''s presence in new markets through strategic channel partnerships.
  • Built strong relationships with existing partners, leading to higher retention rates and increased sales opportunities.

Country Manager India

DB Tourism
08.2018 - 07.2023
  • Delivered services to agent locations within specific timeframes.
  • Offered friendly and efficient service to agents, and handled challenging situations with ease.
  • Actively listened to agents, handled concerns quickly, and escalated major issues to the back office team.
  • Used critical thinking to break down problems, evaluate solutions, and make decisions.
  • Collaborated with team members to achieve target results.
  • Resolved problems, improved operations, and provided exceptional service.
  • Demonstrated respect, friendliness, and willingness to help wherever needed.
  • Developed a sales strategy based on market research.
  • Built deep relationships with store managers, business owners, and travel partner sales teams by employing industry expertise and knowledge, as well as sales strategies and tactics.
  • Drove team and company profits by developing and strengthening relationships with travel industry partners and potential clients.
  • Identified prospects' needs and developed appropriate responses, along with suitable information on products and services.
  • Conducted training events and celebrations for agents.

Sr.Products Manager

Holzoo Online Travel Solutions Pvt Ltd
07.2014 - 08.2018
  • Company Overview: (HolidayMe)
  • Worked on various online booking tools: WBS-GTA, Hotelbeds, Tourico, Expedia, TBO Holidays, Whitesands, and Rezlive GRN-Connect.
  • Prepared a variety of different products, multi-city story tripping experiences, real-time packages, online bookable packages, staycation packages, quick book series, and special holiday packages for festivals.
  • Maintained energy and enthusiasm in a fast-paced environment.
  • Developed team communications and information for meetings.
  • Worked with sales teams to understand clientele needs, and provide excellent products.
  • Actively listened to customer calls, handled concerns quickly, and escalated major issues to the call center supervisor.
  • Developed and maintained courteous and effective working relationships.
  • Developed and implemented performance improvement strategies and plans to promote continuous improvement.
  • Carried out day-to-day duties accurately and efficiently.
  • Used various software tools to create and upload products, and other communications.
  • Participated in team-building activities to enhance working relationships.
  • Used critical thinking to break down problems, evaluate solutions, and make decisions.
  • I provided input for the enhancement of the website from the customer perspective and market analysis.
  • Tracked changing product lines to effectively meet dynamic market demands.
  • Generated continuous customer referrals by delivering exceptional sales support.
  • Directed sales support staff in administrative tasks to help sales reps close deals.
  • Engaged in regular product training.
  • Held one-on-one meetings with product and sales team members to identify selling hurdles, and offered insight into the best remedy.
  • Collaborated with upper management to implement continuous improvements and exceed team goals.
  • Increased product adoption by identifying customer needs and developing innovative product features.
  • Improved user experience by collaborating closely with design and development teams on UI/UX enhancements.
  • Managed product roadmaps, aligning with company goals and ensuring timely delivery of key features.
  • Led cross-functional teams for successful product launches, resulting in increased market share.

Territory Manager

Cox & Kings India
11.2009 - 07.2014
  • Handled all verticals of the group, FIT, MICE, forex, and special groups.
  • Established successful account relationships by building rapport, and maintaining consistent communication.
  • Communicated regularly with territory, regional, and strategic managers for daily support and strategic planning for accounts.
  • Generated continuous customer referrals by delivering exceptional sales support, sustaining consistent revenue, and improving Pune market share.
  • Identified opportunities and cultivated new business through school and architecture college educational tours.
  • Directed sales support staff in administrative tasks to help sales reps close deals.
  • Managed all the store locations, process flows, operations support, and customer engagement strategies.
  • Engaged in product training, demonstrations, to generate more product awareness, and sales.
  • Organized promotional events, and interacted with team members to increase sales volume.
  • Prepared sales presentations for annual meetings, showing success and sales growth.
  • Led solution-selling strategy initiatives to maximize sales of new-launch products.
  • Promoted a superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.
  • Improved sales abilities and product knowledge on a continuous basis to provide optimal service, and achieve targets.
  • Exhibited high energy and professionalism when dealing with clients and staff.
  • Increased efficiency and performance by monitoring team members' productivity and providing feedback.
  • Collaborated with staff members to enhance the customer service experience and exceed team goals through effective client satisfaction rates.
  • Cross-trained and provided backup support for organizational leadership.
  • Developed and updated databases to handle customer data.

Franchisee Manager

Thomas Cook India Limited
06.2008 - 07.2009
  • Managed all verticals related to the Group, FIT, MICE, Insurance, Forex, and Ticketing.
  • Provided primary customer support to internal and external customers.
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs, and resolving concerns.
  • Recommended products to customers, thoroughly explaining the details.
  • Answered product and sales questions, suggesting other offerings to attract potential customers.
  • Clarified customer issues, and determined the root cause of problems to resolve product or service complaints.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Communicated professionally with colleagues and clients.
  • Surpassed sales goals through the implementation of effective sales strategies.
  • Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services, and creating welcoming, positive experiences.
  • Sales visit to potential clientele.
  • Participated in road shows and various activities organized by the company.
  • Actively represented and managed the store during company promotions held during festivals.
  • Contacted various Pune groups, such as senior citizen clubs, laughing clubs, and Rotarians, for the client database.
  • Visited various close groups, such as builders, doctors, and jewelers, for their group tours.

Assistant Manager

Kuoni SOTC Tours
01.2001 - 10.2007
  • Handled group sales exceptionally by achieving maximum sales numbers.
  • Developed a loyal and highly satisfied customer base through proactive management of team customer service strategies.
  • Built a client list and strengthened customer relationships through consistent communication via phone and sales visits.
  • Provided customers with the best deals and well-researched travel options, successfully negotiating rates while improving customer satisfaction ratings.
  • Created employee schedules to align coverage with forecasted demands.
  • Advised clients on visa, passport, and security requirements relating to destinations, and confirmed details for each booking.
  • Trained new staff and administrative support on customer service, recordkeeping, and sales planning procedures.
  • Exceeded customer service satisfaction standards by understanding and anticipating clients' expectations.
  • Responded to clients' questions, issues, and complaints, and implemented appropriate solutions.
  • I asked open-ended questions to better ascertain client needs and determine the best international destination offerings.
  • Helped senior managers make effective decisions based on current, accurate reporting.
  • Consistently fostered business growth by delivering first-rate travel advising and itineraries to develop valuable client relationships.
  • Developed a loyal clientele base due to excellent listening and research skills, and a keen understanding of travel budgets.
  • Collaborated with colleagues to implement best practices across the department and exceed team goals.
  • Generated repeat business through exceptional customer service, and responded to customer concerns with friendly and knowledgeable service.
  • Conducted weekly staff meetings to motivate staff members, address concerns and questions, plan improvements, and evaluate progress toward goals.
  • Mentored team members to enhance professional development and accountability in the workplace.
  • Recognized staff for contributions to the company's success to foster engagement and increase productivity.
  • Made hiring recommendations to increase the company's productivity and profitability with quality workers.

Education

Diploma -

Travel & Tourism

HSC - undefined

SNDT Home Science

SSC - undefined

Vidya Bhavan High School

Skills

    Leadership experience

    Advanced negotiation skills

    Agreement execution

    Engaging sales presentations

    Client acquisition strategies

    Market-based pricing strategy

    Sales skills enhancement

    Key client expansion

    Proficient in CRM software

    Professional networking

    Cross-functional teamwork

    Business growth planning

    Clear interpersonal communication

    Customer relationship development

Interests

Reading
Traveling
Music
Sports

Awards And Accolades

  • Service & Commitment Award, Holidayme, 07/01/17
  • Highest Destination Seller (Thailand & Maldives), Holidayme, 06/01/17
  • Employee of the Month for Outstanding performance, Holidayme, 05/01/15
  • Employee of the month for Outstanding performance, Holidayme, 03/01/15
  • Pinnacle Star Award for the year, Cox & Kings Ltd, 2012-2013
  • Highest Sales Achiever, Cox & Kings, 2013
  • Best Top Performer, Cox & Kings, 2012-2013
  • Star Performer, SOTC, WFT

Timeline

Head of Sales Department

Joy-N-Crew Vacations
07.2023 - Current

Country Manager India

DB Tourism
08.2018 - 07.2023

Sr.Products Manager

Holzoo Online Travel Solutions Pvt Ltd
07.2014 - 08.2018

Territory Manager

Cox & Kings India
11.2009 - 07.2014

Franchisee Manager

Thomas Cook India Limited
06.2008 - 07.2009

Assistant Manager

Kuoni SOTC Tours
01.2001 - 10.2007

HSC - undefined

SNDT Home Science

SSC - undefined

Vidya Bhavan High School

Diploma -

Travel & Tourism

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