MEGHNA ROHIT
Bangalore
Summary
To work, in a challenging and responsible position where I can utilize my experience and skills to the optimum as well as grow and excel to be a leading authority in the relevant fields and be a valuable asset to the organization.
Have 6 years of experience in the foreign exchange and travel industry as Senior Tour Consultant in the leisure segment, organizing and executing holidays. Managed medium and large travel groups. Currently working in Amazon as Investigation Specialist, PQ Core TSE Ops for 3.7 years.
Overview
10
10
years of professional experience
Work History
Investigation Specialist, PQ Core, TSE Ops
Amazon Development Centre
03.2020 - Current
- Handling inauthentic complaints reported by amazon buyers and taking appropriate actions based on seller's appeal to maintain product quality.
- Streamlined investigation process, enabling faster case resolutions through improved communication.
- Audited cases to review transactions and verify that correct actions were taken in accordance with policies & procedures that aim to uphold seller satisfaction and trust.
- Mentored new hires and crossed skilled employees from different teams.
- Maintained a high degree of professional ethics while handling sensitive and confidential information during investigations.
- Strengthened internal controls within organizations by recommending improvements based on investigative findings.
- Worked on Photon Best Practice Document project - PQ training delivery in collaboration with operations & tools team.
- Worked on Account Health Support escalations audits.
- Contributed to Defect Quality reduction work shop.
- Worked on blurb collaboration that contributes to better seller experience.
Senior Tour Consultant
Travel Tours, FCM Travel solutions
12.2019 - 03.2020
- Plan and sell end-to-end services for all domestic and international travels as a package or individual product
- Liaison with versatile clientele for leisure tours
- Customize packages based on client criteria such as budget, destination, sightseeing, accommodation, transport and assist in planning, organizing, and reservation
- Coordinate with domestic or overseas suppliers to negotiate based on the client's requirement
- Communicate with clients on tour and provide assistance to ensure hassle-free travel
- Generate business leads through cold calls and organize meetings with Travel agents and corporate clients
- Organize road shows to promote products by initiating communication with the establishment
- Daily update of in-house Customer Relationship Management (CRM) system
- Submit the Daily Sales Report (DSR) and update details on the in-house compliance tool
- Attend webinar trainings for continuous product knowledge improvement.
Senior Tour Executive
Comfort Leisure Pvt. Ltd.
06.2015 - 12.2019
- Handle backend planning and operations of a holiday for individuals or groups on a domestic or international level
- Sales: Collected Data and compared with competitor's products
- Handled walk-in clients and one-on-one meetings
- Analyzed customer requirement and offer relevant tailor-made services
- Aggressively sold inbound and outbound readymade packages
- Generated business lead via cold calls, maintained existing clientele and revived old clientele
- Had been on Familiarization trips to Portugal on Trafalgar Escorted Group Tour and Hong Kong on Dream Cruise
- Operations: Assisted the marketing team to create product content for the website
- Attended road shows and exhibitions by tourism boards, and destination management companies
- Efficiently handled inbound and outbound travel prerequisite operations
- Interacted with local and global suppliers to negotiate and term contracts.
Customer Relationship executive - Foreign exchange
Thomascook India Pvt Ltd
06.2014 - 06.2015
- Ensuring transactions are completed in an efficient manner with a high level of accuracy
- Dealt with all foreign currencies, traveler's cheques, foreign DD & swift transfers
- Maintain a cash float and follows balancing and reconciling procedures; prepares daily 'End of Day' sheet at the close of each business day
- Perform swift transfers to overseas educational institutions.
Education
MBA - Operations Management
IGNOU
BangaloreBachelor of Commerce, Accounts -
Sindhi College of Commerce, Bangalore
Bengaluru, KA05.2014
Skills
- Flexibility & high energy level
- Team Management
- Customer centric
- Problem solving
- Communication
- Leadership
- Multitasking
- Customer service
Personal Information
- Father's Name: Rohit Dayanandan
- Mother's Name: Mala Rohit
- Date of Birth: 10/31/1993
- Marital Status: Unmarried
Corecompetency
- Diligently handling and convincing clients.
- In-depth experience in Customer Relationship Management (CRM).
- Manage schedules and deliverables.
- Excellent soft skills related to customer interaction.
- Perpetual learner.
- Excellent written and verbal communication skills.
Volunteer Experience
- Manned the Comfort Leisure travel and tourism stall at Lion's Club Mela, ITPL Bangalore in 2016.
- Manned the Trafalgar Product launch at Shangri La HOTEL, Bangalore in 2016.
- Manned the Comfort Leisure Travel & Tourism stall at Indiranagar Club, Bangalore in 2017.
- Manned the Insight Vacations Product Conference, Bangalore in 2019.
Timeline
Investigation Specialist, PQ Core, TSE Ops
Amazon Development Centre
03.2020 - Current
Senior Tour Consultant
Travel Tours, FCM Travel solutions
12.2019 - 03.2020
Senior Tour Executive
Comfort Leisure Pvt. Ltd.
06.2015 - 12.2019
Customer Relationship executive - Foreign exchange
Thomascook India Pvt Ltd
06.2014 - 06.2015
MBA - Operations Management
IGNOU
Bachelor of Commerce, Accounts -
Sindhi College of Commerce, Bangalore
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