MEGHNA SARKAR
Bengaluru
Summary
A highly motivated and customer-centric BPO professional with over 1.6 years of experience in delivering exceptional domestic customer support. Skilled in resolving customer inquiries across phone, email, and chat channels. Adept at handling high call volumes, troubleshooting technical and billing issues, and consistently maintaining high customer satisfaction. Known for strong communication skills, problem-solving abilities, and commitment to team success.
Overview
2
2
years of professional experience
Work History
Representative
Concentrix
Bengaluru
05.2024 - 12.2025
- Delivered high-quality customer support to clients via phone.
- Handled 90+ inbound calls daily while maintaining quality and compliance standards.
- Assisted customers with technical troubleshooting, billing inquiries, refunds, and account updates.
- Maintained detailed and accurate customer records in the CRM system.
- Achieved consistent CSAT scores of 95% or higher.
- Trained new team members on communication techniques, company policies, and troubleshooting procedures.
- Awarded Employee of the Month for exceeding performance targets and service excellence.
- Key Achievements: Employee of the Month – Concentrix, Rockstar Award
Education
B.Tech / B.E. - Computer Science
Netaji Subhas Engineering College
Kolkata12th Grade -
10th Grade -
Skills
- MS Office (Word, Excel, PowerPoint)
- SQL (Basic)
- Data Entry & Computer Operations
- Customer Support & CRM Handling
- Communication & Problem Solving
Accomplishments
- Employee of the Month – Concentrix
- Rockstar Award
Hobbies and Interests
Cooking
Languages
Bengali
Proficient
C2
Hindi
Proficient
C2
English
Proficient
C2
Timeline
Representative
Concentrix
05.2024 - 12.2025
B.Tech / B.E. - Computer Science
Netaji Subhas Engineering College