Summary
Overview
Work History
Education
Skills
Hobbies and Interests
Languages
Personal Information
Timeline
Generic

Meghna Shah

Mumbai

Summary

Dynamic administrative professional with a proven track record at Johnson & Johnson, excelling in SAP and MS Office. Recognized for fostering strong dealer relationships and achieving the highest invoicing in 2008. Adept at managing complex logistics and enhancing customer satisfaction through effective communication and problem-solving skills.

Overview

25
25
years of professional experience

Work History

Administrative Assistant

Johnson & Johnson
Mahim
11.2007 - Current
  • Company Overview: IP-CoE Dept. (Intellectual Property Center of Excellence)
  • Hotel booking and travel arrangements.
  • Coordinating meetings with surgeons.
  • Processing payments for vendors.
  • Onboarding process for new hires.
  • Serve as the primary contact for dealers, V.P. - Accounts & Finance, Logistics, Warehouse (Central & Regional), V.P. Sales, and Managers.
  • Ensure timely supply of products to dealers and direct accounts for major hospitals in Maharashtra, Madhya Pradesh, Gujarat, and Goa.
  • Analyze inventory periodically and provide consumption patterns to the regional planning team for efficient replenishment.
  • Handle inventory control, man management, and general administration of Sales and Logistics Department.
  • Address customer complaints and provide general feedback; prepare MIS reports based on received complaints and suggestions.
  • Generate reports on retailing, market share, competitor data, and key opinion leaders (KOL).
  • Manage accounts payable and receivable, including bill booking, ledger entries, and monthly report submissions.
  • Ensure compliance with HCC processes and facilitate necessary document handling and approvals.
  • IP-CoE Dept. (Intellectual Property Center of Excellence)
  • Operational knowledge of SAP for order processing and release.
  • Developed exceptional relationships with dealers; ensured advanced cheques for last-minute orders.
  • Achieved consistent on-time delivery for tenders, workshops, and training materials.
  • Recognized for contributing to the highest invoicing in 2008.

Customer Senior Executive

eBay
08.2006 - 06.2007
  • Company Overview: IBM DAKSH
  • Handled customer queries related to eBay for international customers, managing general support and billing queues.
  • IBM DAKSH
  • Received the Best Performer Bonus Increment based on half-yearly performance.

Customer Interactive Executive

Reliance Infostreams Pvt. Ltd
05.2003 - 02.2006
  • Company Overview: Reliance Communications provides a comprehensive range of telecom services, including mobile and fixed-line telephony and broadband services.
  • Responded to customer queries regarding Reliance Telecom Services, including mobile and fixed-line services.
  • Managed billing escalations with the process team, including billing disputes and service reconnections.
  • Conducted team quality assessments and call monitoring, providing feedback in the absence of the team leader.
  • Reliance Communications provides a comprehensive range of telecom services, including mobile and fixed-line telephony and broadband services.
  • Promoted to the VIP Help Desk within four months for exemplary performance.

Graphic Designer

Ad-Vision
07.2000 - 05.2003
  • Company Overview: Ad-Vision specializes in printing and designing services.
  • Designed labels, visiting/marriage cards, company brochures, and newspaper ads for major clients using design software such as Corel Draw, Photoshop, and PageMaker.
  • Created text designs in various languages using PageMaker and Corel Draw.
  • Ad-Vision specializes in printing and designing services.

Education

Bachelor - Commercial Arts

Nirmala Niketan College
Mumbai

H.S.C -

S.S.C -

Little Angels High School
Maharashtra

Skills

  • MS Office (Word, PowerPoint, Excel)
  • SAP
  • E-workflow
  • Outlook

Hobbies and Interests

  • Sports
  • Music
  • Reading
  • Traveling

Languages

  • English
  • Hindi
  • Gujarati
  • Marathi

Personal Information

Marital Status: Single

Timeline

Administrative Assistant

Johnson & Johnson
11.2007 - Current

Customer Senior Executive

eBay
08.2006 - 06.2007

Customer Interactive Executive

Reliance Infostreams Pvt. Ltd
05.2003 - 02.2006

Graphic Designer

Ad-Vision
07.2000 - 05.2003

Bachelor - Commercial Arts

Nirmala Niketan College

H.S.C -

S.S.C -

Little Angels High School

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Meghna Shah